Julian Hodge Bank Limited seeks a Customer Retention Representative to support the retention team in managing existing mortgage customers. You will handle mortgage queries, craft tailored retention offers, and help with renewals while ensuring compliant and timely communications.
The role emphasizes strong communication, problem solving, and proficiency with Office 365 within a regulated financial services environment in the UK.
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Mortgage Renewal & Retention Specialist in Cardiff employer: Julian Hodge Bank Limited
Julian Hodge Bank Limited is an exceptional employer located in the vibrant city of Cardiff, offering a dynamic work culture that prioritises service excellence and employee development. With a strong focus on ITIL practices, employees benefit from comprehensive training and growth opportunities, while enjoying a collaborative environment that encourages innovation and continuous improvement. The bank's commitment to staff well-being and professional advancement makes it an attractive place for those seeking meaningful and rewarding careers in IT service delivery.
