Julian Hodge Bank Limited is seeking a Customer Retention Representative to support the retention team in managing existing mortgage customers. You will handle mortgage queries, renewals and retention offers, working with customers and brokers to ensure a smooth end-of-term experience.
The role requires experience in financial services, excellent communication skills, and the ability to use Office 365. It is a fixed-term contract until 30 September 2027, with compliance and regulatory
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Mortgage Renewal & Customer Retention Specialist in Cardiff employer: Julian Hodge Bank Limited
Julian Hodge Bank Limited is an exceptional employer located in the vibrant city of Cardiff, offering a dynamic work culture that prioritises service excellence and employee development. With a strong focus on ITIL practices, employees benefit from comprehensive training and growth opportunities, while enjoying a collaborative environment that encourages innovation and continuous improvement. The bank's commitment to staff well-being and professional advancement makes it an attractive place for those seeking meaningful and rewarding careers in IT service delivery.
