At a Glance
- Tasks: Deliver exceptional customer service and drive sales through styling advice and product knowledge.
- Company: Join Jules B, a leading independent fashion retailer with a unique offering.
- Benefits: Enjoy up to 28 days holiday and work in a friendly team environment.
- Other info: Exciting career growth opportunities in a vibrant store atmosphere.
- Why this job: Be part of a dynamic team and contribute to our innovative retail success.
- Qualifications: Retail experience in fashion, strong sales skills, and a positive attitude.
The predicted salary is between 21600 - 26400 £ per year.
At Jules B, we're committed to providing the very best in premium fashion and quality service. Promising our customers something a little bit different, we pride ourselves on our unique offering, personalised shopping experience and forward-thinking mindset. Recognised as one of the UK's leading independent fashion retailers, it's an exciting time to join Jules B.
Founded in 1984 as a brick-and-mortar store in Jesmond, Newcastle upon Tyne, we transitioned to multi-channel retailing with the launch of our website in 2008. Today we trade from our boutique store in Jesmond alongside a successful online store that ships to over 50 countries and are three-time winners of Drapers "Best Independent Fashion Retailer in Britain". With a loyal customer base, a strong online audience and a modern edit of established and niche designers, we're proud of how far we've come and continuously strive to innovate and grow.
We are looking for an energetic and enthusiastic Store Service Advisor to join our team in Jesmond - someone with an outgoing personality, a strong understanding of fashion, and the ability to provide a meaningful, personalised experience for our customers. Providing unrivalled customer service is at the heart of what we do, so we're looking for someone who shares this passion and brings a positive, can-do attitude.
Key Responsibilities:
- Delivering warm, knowledgeable and personalised service to every customer, and building lasting relationships through clientele.
- Actively driving personal and store sales through styling advice, upselling, add-on and multi-item selling, and promoting new arrivals.
- Confidently advising customers using strong product knowledge across our range of brands.
- Handling customer queries, returns and exchanges promptly and professionally.
- Maintaining visual merchandising and store presentation to the highest standard.
- Processing deliveries, ticketing and stock movements, and supporting day-to-day store operations.
- Operating the till/POS system accurately, including sales, refunds and exchanges.
- Liaising with other departments within the business as needed.
What We're Looking For:
- Previous experience in a retail sales role, ideally within fashion or premium retail.
- Strong sales skills and a track record of working towards targets.
- A great team player with effective communication skills.
- An exceptional work ethic - confident, trustworthy and always happy to help.
What We Can Offer You:
- Up to 28 days holiday including bank holidays.
Store Sales Assistant in Newcastle upon Tyne employer: Jules B
At Jules B, we pride ourselves on being a leading independent fashion retailer, offering a unique and personalised shopping experience in our beautiful Jesmond store. Our commitment to exceptional customer service is matched by our supportive work culture, where enthusiastic individuals can thrive and grow within a family-run business. With competitive benefits including up to 28 days of holiday, we invite you to join our dynamic team and contribute to our exciting journey ahead.
StudySmarter Expert Advice🤫
We think this is how you could land Store Sales Assistant in Newcastle upon Tyne
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Jules B, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Jules B!
We think you need these skills to ace Store Sales Assistant in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Jules B, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Jules B and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Jules B that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Jules B
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
