At a Glance
- Tasks: Support customers, investigate bugs, and collaborate with teams to enhance product quality.
- Company: Join Juicebox, a fast-growing AI SaaS company revolutionising recruitment.
- Benefits: Top compensation, comprehensive healthcare, wellness stipend, daily meals, and commuting support.
- Other info: Exciting opportunity for growth in a collaborative, fast-paced startup culture.
- Why this job: Be part of a dynamic team shaping customer success in an innovative tech environment.
- Qualifications: 2-4+ years in support roles, strong communication skills, and a proactive mindset.
The predicted salary is between 56700 - 69300 £ per year.
About Juicebox: Juicebox is on a mission to help teams win the talent war. In the age of AI, human ingenuity is the ultimate scarce resource. Recruiting is a zero-sum game where you either compete or lose. Teams at Ramp, Notion, and leading AI labs use Juicebox to power their hiring, alongside 5,000+ customers from early-stage startups to Fortune 500 companies. We are on the path to $100M in ARR with 20%+ monthly growth, powering thousands of searches every day and making Juicebox one of the fastest-growing AI SaaS companies in the world.
The Role: We're hiring our founding London-based Product Specialist to sit at the heart of customer support and product quality. You’ll respond to live support requests, investigate bugs in real time, and work closely with engineering and product to ensure issues are resolved quickly and clearly. You’ll play a key role in keeping our customers unblocked, and helping our team stay fast, focused, and close to user pain.
You Will:
- Respond to incoming support tickets and product questions (Pylon, Slack, email)
- Investigate live issues, replicate bugs, and gather technical details
- Create well-scoped bug reports with context, repro steps, and priority guidance
- Partner with engineering and product to coordinate resolution and track progress
- Follow up with users once fixes or workarounds are in place
- Maintain clean documentation, internal tools, and support workflows (Linear, Notion, etc.)
- Spot recurring themes in feedback and flag insights to product leadership
You Have:
- 2–4+ years of experience in support engineering, product ops, customer success, customer experience or customer support at a SaaS company
- Are a clear and calm communicator, with high empathy especially when customers are blocked
- Are curious and scrappy -- you dig into bugs, run tests, and clarify edge cases
- Works well with fast context switching and works with speed and multi-threaded
- Can balance fast response times with thoughtful root cause analysis
- Are organized, proactive, and comfortable coordinating across functions
- Are based in SF or open to relocating (in-office 5 days/week)
Nice to Haves:
- Prior experience in AI, SaaS, or recruiting tech
- Technical / product manager background
- Experience with tools like Pylon, Paraform, Linear, Notion, HubSpot, or PostHog
- Ability to write internal documentation, create bug tickets, or support triage automation
- Experience at early stage startup and thrives in fast paced, scrappy, ambiguous environments
Location: In or willing to relocate to London (in-person 5 days a week)
Perks & Benefits: Top-of-market compensation with meaningful equity, because everyone should share in our success. Comprehensive healthcare with 100% employer-paid medical coverage for employees (PPO Platinum plan with $0 deductible). 90% employer contribution for dependents. Dental & Vision: 90% employer covered; 85% for dependents. $2,000 annual wellness stipend to support your physical, mental, and financial well-being. Daily meals provided. $300/month commuting stipend to help cover the cost of getting to and from the office.
Product Specialist in London employer: Juicebox
Juicebox is an exceptional employer, offering a dynamic work environment in London where innovation meets collaboration. As a Product Specialist, you'll be at the forefront of customer support in a fast-growing AI SaaS company, with opportunities for professional growth alongside a supportive team. Enjoy top-of-market compensation, comprehensive healthcare, and unique perks like daily meals and wellness stipends, all while contributing to a mission-driven company that values your input and success.
StudySmarter Expert Advice🤫
We think this is how you could land Product Specialist in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Juicebox. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Juicebox before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Product Specialist in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Juicebox:Your cover letter is your chance to shine! Tell us why you want to work at Juicebox specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Juicebox!
How to prepare for a job interview at Juicebox
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
