At a Glance
- Tasks: Onboard customers, resolve issues, and collaborate with sales to enhance customer success.
- Company: Join Juicebox, a fast-growing AI SaaS company backed by top investors.
- Benefits: Competitive salary, commission structure, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on innovation and collaboration.
- Why this job: Be a pioneer in our London office and shape customer success strategies.
- Qualifications: Strong understanding of recruiting processes and excellent organisational skills.
The predicted salary is between 100000 - 130000 £ per year.
About the role
Juicebox is on a mission to help teams win the talent war. In the age of AI, human ingenuity is the ultimate scarce resource. Recruiting is a zero-sum game where you either compete or lose. Teams at Ramp, Notion, and leading AI labs use Juicebox to power their hiring, alongside 5,000+ customers from early-stage startups to Fortune 500 companies. We are on the path to $100M in ARR with 20%+ monthly growth, powering thousands of searches every day and making Juicebox one of the fastest-growing AI SaaS companies in the world.
You Will:
- Be the first Customer Success Manager in our brand new London office - help to stand up that process for European operations
- Onboard new customers to Juicebox and ensure they succeed
- Build out our renewal processes
- Create guides on best practices and update our Knowledge Base
- Resolve ongoing customer issues, acting as a true partner for them
- Collaborate with the Sales team to expand customer accounts
- Provide product feedback to our Engineering / Product team to continue to improve Juicebox
You Have:
- Deep understanding of recruiting processes and challenges
- Very organized, ability to manage a high number of ongoing customer threads
- Product-mindset
- Located in or willing to relocate to London (in-person 5 days a week)
Nice to Haves:
- Experience as a recruiter or sourcer
- Familiar with Product-Led-Growth
Compensation: 100-130K GBP base salary, based on experience. Commission on top for OTE of 110K - 160K GBP.
Customer Success Manager in London employer: Juicebox
Juicebox is an exceptional employer, offering a dynamic work environment in London where innovation and collaboration thrive. As a rapidly growing AI SaaS company, we provide our Customer Success Managers with ample opportunities for professional growth, competitive compensation, and a supportive culture that values low-ego teamwork. Join us to shape the future of talent acquisition while working alongside industry leaders and passionate colleagues who are dedicated to making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Juicebox or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by understanding Juicebox's mission and values. Show us how your experience aligns with our goals, especially in customer success and recruitment processes. We love candidates who are genuinely passionate about what we do!
✨Tip Number 3
Don’t just wait for job postings! Keep an eye on our website and apply directly. This shows initiative and gives you a better chance of being noticed by our hiring team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in our minds and shows us that you're really interested in joining the Juicebox team.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about helping teams succeed and making a difference in the recruiting process.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience. We love seeing how your skills align with our mission at Juicebox, so don’t hold back on showcasing your understanding of recruiting processes!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. Remember, less is often more!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Juicebox
✨Know Your Stuff
Make sure you have a solid understanding of recruiting processes and challenges. Juicebox is all about helping teams win the talent war, so brush up on industry trends and be ready to discuss how you can contribute to their mission.
✨Showcase Your Organisational Skills
As the first Customer Success Manager in the London office, you'll need to manage multiple customer threads. Prepare examples from your past experiences that demonstrate your ability to stay organised and handle high volumes of work efficiently.
✨Be a Team Player
Collaboration is key at Juicebox. Think of ways you've successfully worked with sales or product teams in the past. Be ready to share how you can help expand customer accounts and provide valuable feedback to improve the product.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about Juicebox's culture, growth plans, and how they envision the Customer Success role evolving. This shows your genuine interest and helps you assess if it's the right fit for you.
