At a Glance
- Tasks: Analyse data to identify trends and improve customer and employee experiences.
- Company: Leading national Facilities Management organisation with a focus on growth.
- Benefits: Competitive salary, hybrid working, and direct impact on business strategies.
- Other info: Opportunity to engage with senior leadership and drive meaningful change.
- Why this job: Shape insights and processes in a brand-new role with real influence.
- Qualifications: Strong analytical skills and experience in data reporting.
The predicted salary is between 40000 - 50000 £ per year.
Juice Recruitment is delighted to be supporting a leading national Facilities Management organisation in their search for a Customer Experience & Insights Analyst to join their growing UK operation. This is a brand-new role within the business and is a fantastic opportunity for a highly analytical and methodical individual who enjoys working with data, identifying trends, and turning insight into meaningful business improvements. The organisation employs over 3,000 people across the UK and has a large operational workforce across multiple regions. This role will play a key part in understanding employee engagement, improving retention, and supporting customer experience strategy across the business.
DAY TO DAY RESPONSIBILITIES
- Analyse customer and employee feedback data to identify trends, risks and opportunities
- Produce clear and insightful reports and presentations for senior stakeholders
- Monitor staff retention rates and highlight regional differences and patterns (e.g. North vs South performance)
- Analyse staff survey results and translate findings into actionable recommendations
- Support the development of strategies to improve workforce retention and reduce turnover
- Present insights, findings and proposed solutions to senior leadership teams
- Support wider business improvement initiatives linked to customer and employee experience
- Assist with careers engagement activity, including partnerships with universities and colleges
- Help coordinate events, diaries and engagement sessions with external partners
- Contribute to continuous improvement across reporting, insight and communication processes
WE WOULD LOVE TO SEE
- Strong analytical mindset with experience working with data, reporting or insights
- Highly methodical, structured approach to problem solving and analysis
- Confident presenting findings and recommendations to senior stakeholders
- Comfortable working in a role focused on insight and improvement rather than frontline customer service
AND FOR YOU
- Brand-new role with the opportunity to shape reporting, insight and processes from the ground up
- £40,000 – £50,000 salary
- Based in Herefordshire with hybrid working available after probation
- Direct impact on retention strategy, workforce engagement and customer experience improvement
- Exposure to senior leadership and strategic decision-making
We look forward to hearing from strong candidates.
Customer Experience & Insights Analyst in Weston-super-Mare employer: JUICE RECRUITMENT
Join a leading national Facilities Management organisation that values analytical talent and offers a unique opportunity to shape the future of customer experience and employee engagement. With a supportive work culture, competitive salary, and hybrid working options, you will have direct influence on strategic decisions while enjoying ample opportunities for professional growth within a dynamic team of over 3,000 employees across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience & Insights Analyst in Weston-super-Mare
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like JUICE RECRUITMENT!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Customer Experience & Insights Analyst in Weston-super-Mare
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at JUICE RECRUITMENT, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at JUICE RECRUITMENT
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with JUICE RECRUITMENT’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
