Senior IT & Unified Communications Engineer Bath / Hybrid Working 45,000 - 52,000 DOEAre you an experienced IT and communications professional looking for a role where you can take ownership, solve complex technical challenges, and make a real impact?Our client is a well-established and growing technology solutions provider with a strong reputation for delivering innovative IT, unified communications, and collaboration solutions to businesses across the UK. Due to continued growth, they are seeking a Senior IT & Unified Communications Engineer to join their high-performing technical team.The OpportunityThis is an exciting opportunity for a hands-on technical specialist who enjoys a varied role combining advanced support, project delivery, customer engagement, and technical leadership.Working with a broad range of technologies, you will provide second and third-line support, lead installations, troubleshoot complex issues, and play a key role in delivering business-critical communication and collaboration solutions.Key ResponsibilitiesProvide high-quality 2nd and 3rd line technical support, taking ownership of complex incidents through to resolution.Install, configure, maintain and support IT, unified communications and collaboration solutions.Support Microsoft 365 environments, Microsoft Teams Phone, Teams Rooms and Windows-based infrastructures.Deliver onsite customer projects including telephony systems, networking equipment, meeting room technology, displays and AV solutions.Configure, test and commission solutions before customer handover.Manage customer expectations and ensure service levels are consistently achieved.Produce accurate technical documentation and implementation records.Collaborate with project teams, suppliers and stakeholders to ensure successful project delivery.Mentor and support junior engineers while sharing technical expertise across the team.About YouWe're looking for an experienced engineer with a strong technical background and a customer-first mindset.Essential Skills & ExperienceSignificant experience in a senior IT, communications or technical engineering role.Strong expertise in Microsoft 365, Windows environments and business IT infrastructure.Solid networking knowledge, including TCP/IP, switching, routing, firewalls and troubleshooting.Experience supporting or deploying business telephony, unified communications or Microsoft Teams solutions.Proven ability to diagnose and resolve complex technical problems independently.Excellent communication and customer service skills.Full UK driving licence and access to a suitable vehicle.Desirable SkillsMicrosoft Teams Phone, Direct Routing or Teams Rooms experience.AudioCodes SBC or similar Session Border Controller experience.Knowledge of Zoom, 8x8, GoTo Connect, 3CX, SIP services and telephony platforms.Meeting room AV and video conferencing technologies.Relevant Microsoft, networking, telephony or vendor certifications. BenefitsCompetitive salary of 45,000-52,000 DOE.Hybrid working arrangement.Ongoing training and professional development opportunities.Clear career progression within a growing organisation.Pension scheme and wellbeing programme.Death in service benefit.Regular social events and free parking.The opportunity to work with leading communications and collaboration technologies in a supportive and ambitious team environment. Interested?If you're an experienced engineer who thrives on solving complex technical challenges and delivering exceptional customer service, we'd love to hear from you.INDS
Senior IT & Unified Communications Engineer employer: Juice Recruitment
Join a dynamic and ambitious property-led organisation in Lincoln, where as a Construction Project Manager, you will enjoy a competitive salary and an attractive bonus structure that rewards your hard work. The company fosters a collaborative work culture, offering clear pathways for career progression and opportunities to manage diverse projects from inception to completion, all while enjoying benefits like free on-site parking and employee referral bonuses.
