At a Glance
- Tasks: Troubleshoot IT issues and provide support for hardware, software, and systems.
- Company: Join a leading organisation with a dynamic IT team in Radstock.
- Benefits: Gain hands-on experience, professional development, and career progression opportunities.
- Other info: On-site role with opportunities to learn and grow within the IT field.
- Why this job: Kickstart your IT career in a supportive environment with real impact.
- Qualifications: IT knowledge or qualification, strong communication, and problem-solving skills.
The predicted salary is between 31500 - 38500 £ per year.
Juice Recruitment is delighted to be supporting a leading organisation in their search for an IT Service Desk Analyst to join their busy and growing IT team. This is a fantastic opportunity for a technically minded, proactive and customer-focused individual to join an established team, providing IT support across hardware, software, systems and devices.
DAY TO DAY RESPONSIBILITIES:
- Troubleshoot and resolve IT hardware and software incidents, both remotely and face-to-face
- Manage service requests including employee onboarding and offboarding, ensuring processes are completed accurately and efficiently
- Monitor incoming tickets and manage your own workload in line with agreed SLAs
- Provide timely updates to users and ensure all tickets are accurately documented through to resolution
- Maintain user endpoint security, including operating system and third-party software updates
- Investigate and resolve alerts from IT management systems where required
- Assist with the imaging, deployment, configuration and maintenance of IT equipment including laptops, desktops, Macs and mobile phones
- Work closely with the wider IT Service Desk team and provide support across other functions when required
- Occasionally travel to other company sites as required
WE WOULD LOVE TO SEE:
- A formal IT qualification or strong foundational IT knowledge with a genuine interest in developing a career within IT
- Previous experience in an IT Service Desk or Desktop Support environment is desirable
- Strong communication and customer service skills
- Excellent troubleshooting, analytical and problem-solving abilities
- Ability to work independently, take ownership and effectively prioritise workload
- Strong understanding of hardware and software troubleshooting
- Good understanding of networking fundamentals
- Previous experience working within a Microsoft 365 hybrid environment would be advantageous
- ITIL Foundation certification would be advantageous
- Full, clean driving licence is desirable
AND FOR YOU:
- Join an established and growing organisation within a busy IT team
- On-site role based in Radstock, Somerset
- Opportunity to develop your technical knowledge and IT support experience
- Varied role working across hardware, software, systems and devices
- Supportive team environment with opportunities to learn and take on additional responsibilities
- Opportunity for professional development and career progression within IT
IT Support Desk Analyst - Entry Level in Radstock employer: JUICE RECRUITMENT
As a Global Brand Growth Manager at a leading international food business, you will thrive in a dynamic work culture that values innovation and collaboration. With competitive benefits such as pension matching, free products, and opportunities for international travel, this role not only offers a chance to enhance your career but also to make a meaningful impact on brand performance across diverse markets. Join us to be part of a team that prioritises employee growth and fosters a proactive approach to brand marketing.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Desk Analyst - Entry Level in Radstock
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what JUICE RECRUITMENT values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges JUICE RECRUITMENT might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at JUICE RECRUITMENT!
✨Direct Apply to JUICE RECRUITMENT
Let's not forget to apply directly through the JUICE RECRUITMENT website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Desk Analyst - Entry Level in Radstock
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at JUICE RECRUITMENT.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at JUICE RECRUITMENT. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at JUICE RECRUITMENT
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
