At a Glance
- Tasks: Deliver top-notch customer service via calls, emails, and online support.
- Company: Join a successful and growing business just outside Bath.
- Benefits: Enjoy 25 days' leave, pension scheme, gym access, and more.
- Other info: Full training provided; perfect for those eager to learn and grow.
- Why this job: Be part of a friendly team and make a real difference for customers.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 18900 - 23100 £ per year.
Are you passionate about delivering excellent customer service and enjoy helping people find solutions?
Looking for a varied customer service role with a successful, growing business that offers full training?
Juice Recruitment are supporting a successful business just outside Bath with the appointment of a Product Customer Service Assistant.
This is a fantastic opportunity to join a friendly Product Customer Support team, providing first-class support to customers via telephone, email and online tickets.
- DAY TO DAY
- Responding to inbound calls, emails and support tickets.
- Supporting customers with queries relating to the company's products and services.
- Guiding clients through web-to-print platforms and online orders.
- Making outbound calls to improve customer experience and gather feedback.
- Investigating and resolving customer issues, escalating where required.
- Recording customer activity using internal service desk systems.
- Working closely with Production, IT and Product Management teams to resolve queries.
- Supporting Business Development and Account Management teams.
- Building strong, long-term relationships with customers.
- Providing regular updates to clients and internal stakeholders.
ABOUT YOU
- Previous customer service experience.
- Excellent verbal and written communication skills.
- Good computer literacy, including Microsoft Word, Excel and Outlook.
- Confidence, patience and diplomacy when dealing with challenging situations.
- A strong team-player mentality and a willingness to learn.
Full training will be provided , so a genuine passion for customer service and a willingness to learn are key.
- AND FOR YOU
- 25 days' annual leave plus Bank Holidays.
- Pension scheme.
- Life Assurance and Income Protection.
- Employee Assistance Programme.
- Enhanced maternity and paternity pay.
- Cycle to Work scheme.
- On-site gym and parking.
- Recruitment referral scheme.
- #J-18808-Ljbffr
Customer Service Assistant in Radstock employer: JUICE RECRUITMENT
As a Global Brand Growth Manager at a leading international food business, you will thrive in a dynamic work culture that values innovation and collaboration. With competitive benefits such as pension matching, free products, and opportunities for international travel, this role not only offers a chance to enhance your career but also to make a meaningful impact on brand performance across diverse markets. Join us to be part of a team that prioritises employee growth and fosters a proactive approach to brand marketing.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Radstock
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JUICE RECRUITMENT. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JUICE RECRUITMENT before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant in Radstock
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JUICE RECRUITMENT:Your cover letter is your chance to shine! Tell us why you want to work at JUICE RECRUITMENT specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JUICE RECRUITMENT!
How to prepare for a job interview at JUICE RECRUITMENT
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
