At a Glance
- Tasks: Manage client relationships and ensure exceptional service delivery in a dynamic environment.
- Company: Join a leading organisation known for its innovative print services.
- Benefits: Enjoy hybrid working, 25 days leave, and a range of employee perks.
- Other info: Great opportunities for growth and a supportive team culture await you.
- Why this job: Be the key contact for clients and make a real impact on their success.
- Qualifications: Experience in account management and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Client Account Manager
Salary: £31,500 - £38,500
Location: Radstock (Hybrid Working Available)
Juice Recruitment is delighted to be supporting a well-established and industry-leading organisation in their search for a Client Account Manager to join their growing team.
This is an exciting opportunity for a highly organised, customer-focused professional with experience in print services and account management.
If you thrive in a fast-paced environment, enjoy building long-term client relationships, and take pride in delivering exceptional service, we'd love to hear from you.
The
Role:
As Client Account Manager, you'll act as the primary point of contact for a portfolio of key clients, ensuring their needs are understood, communicated effectively across the business, and delivered to the highest standard.
You'll work closely with internal teams including Business Development, Production, Commercial and Project Management to ensure seamless service delivery.
This is a varied role where no two days are the same.
You'll be responsible for managing client relationships, overseeing account activity, coordinating projects, monitoring KPIs, and identifying opportunities for growth and continuous improvement.
Key Responsibilities
- Build and maintain strong relationships with existing and new clients.
- Act as the main point of contact for customer enquiries and account management activities.
- Work collaboratively with production teams to schedule and prioritise orders.
- Support contract growth by identifying opportunities alongside the Business Development team.
- Monitor client activity, spend and performance metrics.
- Produce regular KPI reports and manage client stock levels.
- Lead client review meetings and manage customer feedback effectively.
- Ensure all client requirements are delivered accurately, efficiently and within agreed timescales.
- Contribute ideas and suggestions to improve processes and enhance customer outcomes.
About You
We're looking for a proactive and detail-oriented individual who can confidently manage multiple priorities while maintaining outstanding levels of customer service.
To be successful, you'll have
- Previous experience in a client-facing account management role.
- Knowledge of print services and the lithographic printing process.
- Excellent communication and relationship-building skills.
- Strong organisational and time management abilities. A process-driven approach with exceptional attention to detail.
- The ability to remain calm under pressure and meet deadlines.
- Strong IT skills, with proficiency in Microsoft Office applications.
- A collaborative approach and willingness to support colleagues across the business.
What's in it for You?
- Hybrid working available after probation (3 months)
- 25 days annual leave plus Bank Holidays.
- Pension scheme.
- Life Assurance and Income Protection.
- Enhanced maternity and paternity benefits.
- Employee Assistance Programme.
- Cycle to Work scheme.
- On-site gym and parking.
- Referral bonus scheme.
- #J-18808-Ljbffr
Client Account Manager in Radstock employer: JUICE RECRUITMENT
As a Global Brand Growth Manager at a leading international food business, you will thrive in a dynamic work culture that values innovation and collaboration. With competitive benefits such as pension matching, free products, and opportunities for international travel, this role not only offers a chance to enhance your career but also to make a meaningful impact on brand performance across diverse markets. Join us to be part of a team that prioritises employee growth and fosters a proactive approach to brand marketing.
StudySmarter Expert Advice🤫
We think this is how you could land Client Account Manager in Radstock
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JUICE RECRUITMENT. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JUICE RECRUITMENT before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Account Manager in Radstock
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JUICE RECRUITMENT:Your cover letter is your chance to shine! Tell us why you want to work at JUICE RECRUITMENT specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JUICE RECRUITMENT!
How to prepare for a job interview at JUICE RECRUITMENT
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
