At a Glance
- Tasks: Handle customer queries via phone, email, and live chat while placing corporate orders.
- Company: Join a vibrant team supporting a fantastic client during the festive season.
- Benefits: Flexible working hours, competitive pay, and the chance to work from home.
- Other info: Great opportunity for seasonal work with potential for future roles.
- Why this job: Make a real difference in customer service during the busy Christmas period.
- Qualifications: Excellent communication skills and a positive attitude are essential.
The predicted salary is between 31500 - 38500 £ per year.
Juice Cheltenham is delighted to be supporting a fantastic client in the search for temporary staff leading up to and for the Christmas period.
This is for an exciting client of ours, based in Pershore, we are seeking a number of Customer Service Advisors/Administrators.
If successful, we have start dates happening across November, whilst committing until Christmas or slightly into the New Year, depending on sales levels..
- Day to Day
- Handling Customer service queries via phone, email, and live chat functions.
- Placing corporate orders and liaising with corporate clients.
- Producing quotations and advising customers on products the suit.
- Investigating and resolving customer complaints.
- Investigating and resolving delivery queries
- What Are We Looking For
- Individuals looking for seasonal administration work within a fast-paced environment.
- Excellent customer service skills.
- Self-motivated and enthusiastic. Someone who is ready to make a real difference.
- Customer Service experience, whether that's face-to-face or in a call centre environment would be advantageous but not essential.
We're interested in your excellent communication skills.
- Positive attitude and able to provide excellent customer service.
- Experience within a regulated environment, with strong attention to detail, would be beneficial.
- Can easily navigate your way through multiple systems and tasks at any one time.
- Able to deal with sensitive and challenging conversations along with complaints and have the resilience to bounce back from them.
- Have good IT skills.
- Good numeracy skills.
- Active listening skills.
- Can be flexible with working hours during the busy periods (Christmas) to ensure we maintain our customer service and quality standards.
This can include some evening and weekend work.
Working hours will be Monday to Friday (9.00 - 17.30) during the lead up, with weekend hours being introduced closer to Christmas (these can be flexible and would be working from home).
If you're interested in finding out more information, we would love to hear from you.
- INDT
Customer Service Advisor/Administrator in Pershore employer: Juice Recruitment
Join a dynamic and ambitious property-led organisation in Lincoln, where as a Construction Project Manager, you will enjoy a competitive salary and an attractive bonus structure that rewards your hard work. The company fosters a collaborative work culture, offering clear pathways for career progression and opportunities to manage diverse projects from inception to completion, all while enjoying benefits like free on-site parking and employee referral bonuses.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor/Administrator in Pershore
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Juice Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Juice Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor/Administrator in Pershore
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Juice Recruitment.
How to prepare for a job interview at Juice Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Juice Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Juice Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
