At a Glance
- Tasks: Manage customer bookings, process invoices, and provide updates on vehicle progress.
- Company: Join a respected automotive business in Newport with a supportive team.
- Benefits: Earn £25,000 - £30,000, enjoy 22 days leave, and have free onsite parking.
- Other info: Monday to Friday hours with Saturday mornings on a 1 in 5 rota.
- Why this job: Build relationships and deliver excellent customer service in a fast-paced environment.
- Qualifications: Customer service experience and strong communication skills are essential.
Service & Aftersales Advisor
Newport
£25,000 - £30,000 (Depending on Experience)
Juice Recruitment is delighted to be supporting a well-established and highly respected business in Newport with the appointment of a Service & Aftersales Advisor to join their friendly and supportive Automotive team.
This is a fantastic opportunity for someone with strong customer service and administration experience who enjoys building relationships, working in a fast-paced environment and delivering an excellent customer experience.
DAY TO DAY RESPONSIBILITIES:
- Managing inbound telephone calls and emails to schedule customer bookings.
- Creating job cards, processing invoices and taking customer payments.
- Providing customers with updates on the progress of their vehicles via phone, email and face-to-face.
- Supporting warranty administration and ensuring documentation is accurate and up to date.
- Ordering parts and liaising with internal departments to support the workshop.
- Coordinating workshop bookings and communicating daily priorities with the wider team.
- Welcoming customers, checking vehicles in and handing them back following completed work.
- Delivering a professional and friendly service throughout the customer journey.
WE WOULD LOVE TO SEE:
- Previous experience within a customer service, administration or service advisor role.
- Excellent written and verbal communication skills.
- Confidence interacting with customers both face-to-face and over the telephone.
- Strong organisational skills with the ability to prioritise a busy workload.
- High attention to detail and good IT skills.
- A positive, proactive approach with a passion for delivering outstanding customer service.
AND FOR YOU:
- Salary of £25,000 - £30,000, depending on experience.
- Monday to Friday, 8:30am - 5:00pm.
- Saturday mornings on a 1 in 5 rota, paid as overtime.
- 22 days annual leave plus Bank Holidays.
- Company pension.
- Free onsite parking.
#J-18808-Ljbffr
Service & Aftersales Advisor in Newport employer: JUICE RECRUITMENT
As a Global Brand Growth Manager at a leading international food business, you will thrive in a dynamic work culture that values innovation and collaboration. With competitive benefits such as pension matching, free products, and opportunities for international travel, this role not only offers a chance to enhance your career but also to make a meaningful impact on brand performance across diverse markets. Join us to be part of a team that prioritises employee growth and fosters a proactive approach to brand marketing.
StudySmarter Expert Advice🤫
We think this is how you could land Service & Aftersales Advisor in Newport
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JUICE RECRUITMENT. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JUICE RECRUITMENT before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service & Aftersales Advisor in Newport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JUICE RECRUITMENT:Your cover letter is your chance to shine! Tell us why you want to work at JUICE RECRUITMENT specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JUICE RECRUITMENT!
How to prepare for a job interview at JUICE RECRUITMENT
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
