At a Glance
- Tasks: Support the sales team with order processing and customer communication.
- Company: Join a growing organisation with a supportive and collaborative culture.
- Benefits: Gain exposure to international sales and supply chain processes.
- Other info: Great opportunity for career growth in a fast-paced environment.
- Why this job: Be part of a dynamic team delivering excellent customer service.
- Qualifications: Organised, detail-oriented, and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Client Services Coordinator to join our collaborative team. This is an excellent opportunity for a highly organised and detail-oriented individual to join a busy client services function, providing vital administrative support to the sales team and ensuring a high level of service is delivered to customers across the UK and international markets.
Working closely with the International Sales Manager and wider internal teams, you will play a key role in order processing, supplier coordination, and customer communication to ensure products are delivered accurately and efficiently.
The day to day
As a Client Services Administrator, you will be responsible for providing comprehensive administrative and operational support across the sales and client services function.
- Order Processing and Administration
- Accurately process customer orders onto internal systems and customer portals where required.
- Liaise with the warehouse and shipping teams to ensure timely and accurate order fulfilment.
- Check purchase orders and supplier instructions to ensure all information is complete and correct.
- Monitor supplier delivery schedules and coordinate deliveries to optimise efficiency.
- Manage ‘Goods In’ queries and ensure prompt resolution of delivery issues.
- Support export logistics administration for international shipments.
- Customer and Supplier Coordination
- Build strong working relationships with International Sales Managers and internal departments.
- Liaise with suppliers to confirm delivery schedules and manage customer expectations.
- Coordinate with technical teams to ensure correct product labelling, specifications, and documentation.
- Monitor and track customer complaints, ensuring prompt resolution and appropriate follow-up.
- General Client Services Support
- Coordinate product samples for customers, ensuring safe and efficient delivery.
- Provide administrative support to the wider sales and client services team.
- Act as the first point of contact for visitors, ensuring a professional and welcoming experience.
- Answer incoming calls and direct queries to the appropriate team members.
- Assist with events or trade shows where required.
- Finance and Invoicing Support
- Investigate and resolve purchase invoice queries in collaboration with the finance team.
What you'll have
The successful candidate will be highly organised, proactive, and comfortable working within a fast-paced environment while managing multiple tasks.
- Previous experience in an administration, customer service, or sales support role
- Excellent attention to detail and strong organisational skills
- Strong communication skills, both written and verbal
- Confident managing multiple priorities and working to deadlines
- Strong IT skills and confidence using internal systems
- Experience within supply chain, logistics, or exporting environments would be beneficial
Personal Attributes
- Methodical and detail-focused
- Reliable and conscientious
- Strong team player with a collaborative approach
- Proactive with the ability to identify and resolve issues
- Customer-focused with a commitment to delivering excellent service
In return
This is a fantastic opportunity to join a supportive and collaborative team within a growing organisation where you will gain exposure to international sales operations and supply chain processes. You will play a key role in supporting the delivery of excellent customer service while contributing to the continued growth and success of the business.
Client Services Coordinator in Melksham employer: JUICE RECRUITMENT
Join our dynamic team as a Client Services Coordinator, where you'll thrive in a supportive and collaborative environment that values your contributions. With opportunities for professional growth and exposure to international sales operations, you'll play a crucial role in delivering exceptional customer service while working alongside dedicated colleagues. Our commitment to employee development and a positive work culture makes us an outstanding employer in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Coordinator in Melksham
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Client Services Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their client services approach and think about how your skills can contribute. We want you to shine, so practice common interview questions and have your own ready to ask!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your proactive attitude, which is key for a Client Services Coordinator.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to show your interest in being part of our collaborative team right from the start.
We think you need these skills to ace Client Services Coordinator in Melksham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in administration and customer service. We want to see how your skills align with the role of Client Services Coordinator, so don’t hold back on showcasing your organisational prowess!
Show Off Your Attention to Detail:Since this role requires a keen eye for detail, be sure to demonstrate this in your application. Double-check for any typos or errors, and consider including examples of how you've successfully managed details in past roles. We love a meticulous applicant!
Communicate Clearly:Strong communication skills are key for this position, so let your written communication shine through. Use clear and concise language in your application, and make sure to express your enthusiasm for the role and our team at StudySmarter!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive – just what we’re looking for!
How to prepare for a job interview at JUICE RECRUITMENT
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Client Services Coordinator role. Familiarise yourself with the key responsibilities like order processing and customer communication. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Organisational Skills
Since this role requires a high level of organisation, be ready to share examples from your past experiences where you successfully managed multiple tasks or projects. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your attention to detail.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the company culture, or specific challenges the Client Services team faces. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
✨Practice Your Communication Skills
Strong communication is key in this role, so practice articulating your thoughts clearly and confidently. You might want to do a mock interview with a friend or family member to get comfortable discussing your experiences and answering common interview questions.
