At a Glance
- Tasks: Handle client communications and coordinate service visits for optimal efficiency.
- Company: Join a fantastic client in Quedgeley with a supportive team culture.
- Benefits: Competitive salary of £26,000, hybrid working after 3 months, and immediate start available.
- Other info: Monday to Friday hours with opportunities for career growth.
- Why this job: Perfect for those seeking a new challenge in a dynamic office environment.
- Qualifications: Customer service experience and proficiency in Office 365 required.
The predicted salary is between 26000 - 26000 £ per year.
Juice Recruitment are delighted to be supporting our fantastic client based in Quedgeley with their search for a Service Administrator on a full time permanent basis.
This is an excellent opportunity if you have 6-12 months office experience and looking to venture into a new challenge!
DAY TO DAY
- Handle client communications, ensuring a high standard of customer service.
- Accurately log client interactions and service requests using in-house IT
systems. - Coordinate and plan service visits, adhering to SLAs and optimising efficiency.
- Facilitate seamless communication between clients, technicians, and
managers. - Contribute to achieving team KPIs through diligent work ethic.
- Perform additional customer service and administrative duties as needed
WE WOULD LOVE TO SEE
- Previous customer service experience
- Excellent verbal and written communication skills
- Able to work to deadlines and independentlyat times
- Proficiency in Office 365 and the ability to quickly learn new IT systems.
Hours are Monday - Friday 8am - 5pm with hybrid working available after 3 months! Paying £26,000 per annum with immediate start dates available!
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Service Administrator in Gloucester employer: Juice Recruitment
Join a dynamic and ambitious property-led organisation in Lincoln, where as a Construction Project Manager, you will enjoy a competitive salary and an attractive bonus structure that rewards your hard work. The company fosters a collaborative work culture, offering clear pathways for career progression and opportunities to manage diverse projects from inception to completion, all while enjoying benefits like free on-site parking and employee referral bonuses.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator in Gloucester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Juice Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Juice Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Administrator in Gloucester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Juice Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Juice Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Juice Recruitment!
How to prepare for a job interview at Juice Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
