Juice Recruitment is delighted to be supporting a successful and growing organisation in their search for a Service Coordinator to join its busy team.
This is a varied, task-driven position supporting the processing and service of customer accounts. You will work collaboratively across the team, taking ownership of allocated tasks and helping to ensure work is completed accurately, efficiently and within agreed service levels.
DAY TO DAY:
- Supporting the progression of inbound enquiries and sales opportunities
- Dealing with customer queries and advising accordingly
- Following up allocated opportunities to support conversion and timely closure
- Setting up new customers on internal systems, ensuring all required information is recorded correctly
- Maintaining accurate records across the CRM platforms
- Working flexibly across sales support, contract processing and administration tasks according to business priorities
- Taking ownership of shared tasks to support workflow continuity and SLA achievement
- Communicating professionally with customers, colleagues and other stakeholders
- Ensuring all activity complies with GDPR, data protection, pricing policies and internal procedures
WE WOULD LOVE TO SEE:
- Previous experience within customer service and admin
- Excellent written and verbal communication skills
- Strong organisational and administrative abilities
- Confidence using CRM systems, sales platforms or similar databases
- Excellent attention to detail and a commitment to accuracy
- The ability to manage a varied workload and work effectively under pressure
- A proactive, self-motivated and task-focused approach
- The ability to work collaboratively within a fast-paced team
- A customer-focused attitude with high professional standards
This is a fantastic opportunity for an organised and detail-oriented individual looking to join a supportive team within a fast-paced and successful business.
INDO
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Customer Service Executive in Gloucester employer: Juice Recruitment
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