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- Tasks: Deliver exceptional customer service across various channels and support customers with their accounts.
- Company: Respected professional services organisation in Bath with a friendly team.
- Benefits: 27 days holiday, hybrid working, birthday off, and generous pension scheme.
- Why this job: Join a supportive culture and make a real difference in customer experience.
- Qualifications: Strong communication skills and a passion for excellent customer service.
- Other info: Enjoy team socials and wellbeing initiatives in a dynamic environment.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about delivering exceptional customer service?
Do you enjoy working in a people-focused environment where no two days are the same?
Juice Recruitment is delighted to be supporting our client, a respected professional services organisation in Bath, with their search for aCustomer Service Advisorto join their friendly and collaborative team.
This is a fantastic opportunity to play a key role in delivering first-class support to customers across a range of channels, including email, web chat, post, and telephone.
DAY TO DAY
- Acting as the first point of contact for customer queries across a range of channels
- Supporting customers with setting up and managing their accounts
- Handling a variety of customer requests and processing transactions accurately
- Promoting and assisting with the use of online services and digital tools
- Taking ownership of customer queries and providing excellent service at all times
- Ensuring company policies and compliance standards are followed
- Collaborating with colleagues across different teams and providing support when needed
- Getting involved in initiatives to improve customer experience and retention
WHAT WE’D LOVE TO SEE
- Strong communication skills, both verbal and written
- A genuine passion for providing excellent customer service
- Strong problem-solving abilities, with a proactive and empathetic approach
- Ability to work effectively in a team, as well as independently when required
- Good IT skills, including Microsoft Office
- Strong organisational and time management skills
WHAT’S IN IT FOR YOU
- Central Bath location with hybrid working opportunities (minimum 3 days office-based)
- 27 days holiday plus bank holidays
- Your birthday off, plus 2 additional volunteering days each year
- Generous pension scheme and life insurance (x4 salary)
- Healthcare benefits after a qualifying period
- Annual bonus scheme based on both company and individual performance
- Employee discounts portal plus regular team social events
- Supportive and inclusive culture with active colleague forums and wellbeing initiatives
Please apply today to be considered for this role!
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Customer Service Advisor employer: JUICE RECRUITMENT
Contact Detail:
JUICE RECRUITMENT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common scenarios with a friend. This will boost your confidence and help you articulate your problem-solving abilities effectively.
✨Tip Number 3
Be ready to showcase your IT skills! Brush up on Microsoft Office and any other relevant tools. You might be asked to demonstrate your proficiency during the interview, so being prepared can really set you apart.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great way to reiterate your interest in delivering exceptional customer service.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your genuine passion for delivering exceptional customer service in your application. We want to see how you connect with customers and go the extra mile to ensure their satisfaction.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing candidates who take this extra step.
Be Clear and Concise: When writing your application, keep it clear and concise. Use straightforward language and structure your thoughts logically. We appreciate well-organised applications that are easy to read!
Apply Through Our Website: Remember to apply through our website for the best chance of being noticed! It’s the easiest way for us to keep track of your application and get back to you quickly.
How to prepare for a job interview at JUICE RECRUITMENT
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their approach to customer service and be ready to discuss how your own values align with theirs. This shows genuine interest and helps you stand out.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in the role. Prepare examples from your past experiences where you successfully handled difficult situations or provided exceptional service. This will demonstrate your problem-solving skills and proactive approach.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to refine your verbal and written communication skills before the big day.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, customer service initiatives, or opportunities for growth within the company. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
