At a Glance
- Tasks: Analyse data to uncover trends and improve employee engagement and customer experience.
- Company: Join a leading Facilities Management organisation with a focus on innovation.
- Benefits: Competitive salary, hybrid working, and the chance to shape new processes.
- Other info: Opportunity to work closely with senior leadership and drive strategic improvements.
- Why this job: Make a real impact on workforce retention and customer satisfaction in a brand-new role.
- Qualifications: Strong analytical skills and experience in data reporting or insights.
The predicted salary is between 40500 - 49500 £ per year.
Juice Recruitment is delighted to be supporting a leading national Facilities Management organisation in their search for a Customer & Employee Insights Manager to join their growing UK operation. This is a brand-new role within the business and is a fantastic opportunity for a highly analytical and methodical individual who enjoys working with data, identifying trends, and turning insight into meaningful business improvements. The organisation employs over 3,000 people across the UK and has a large operational workforce across multiple regions. This role will play a key part in understanding employee engagement, improving retention, and supporting customer experience strategy across the business.
DAY TO DAY RESPONSIBILITIES
- Analyse customer and employee feedback data to identify trends, risks and opportunities
- Produce clear and insightful reports and presentations for senior stakeholders
- Monitor staff retention rates and highlight regional differences and patterns (e.g. North vs South performance)
- Analyse staff survey results and translate findings into actionable recommendations
- Support the development of strategies to improve workforce retention and reduce turnover
- Present insights, findings and proposed solutions to senior leadership teams
- Support wider business improvement initiatives linked to customer and employee experience
- Assist with careers engagement activity, including partnerships with universities and colleges
- Help coordinate events, diaries and engagement sessions with external partners
- Contribute to continuous improvement across reporting, insight and communication processes
WE WOULD LOVE TO SEE
- Strong analytical mindset with experience working with data, reporting or insights
- Highly methodical, structured approach to problem solving and analysis
- Confident presenting findings and recommendations to senior stakeholders
- Comfortable working in a role focused on insight and improvement rather than frontline customer service
AND FOR YOU
- Brand-new role with the opportunity to shape reporting, insight and processes from the ground up
- £40,000 – £50,000 salary
- Based in St Albans with hybrid working available after probation
- Direct impact on retention strategy, workforce engagement and customer experience improvement
- Exposure to senior leadership and strategic decision-making
Customer & Employee Insights Manager employer: Juice Recruitment
Join a dynamic and ambitious property-led organisation in Lincoln, where as a Construction Project Manager, you will enjoy a competitive salary and an attractive bonus structure that rewards your hard work. The company fosters a collaborative work culture, offering clear pathways for career progression and opportunities to manage diverse projects from inception to completion, all while enjoying benefits like free on-site parking and employee referral bonuses.
StudySmarter Expert Advice🤫
We think this is how you could land Customer & Employee Insights Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Juice Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Juice Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer & Employee Insights Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Juice Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Juice Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Juice Recruitment!
How to prepare for a job interview at Juice Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
