At a Glance
- Tasks: Provide vital admin support to the sales team and ensure excellent customer service.
- Company: Join a growing organisation with a supportive and collaborative culture.
- Benefits: Gain exposure to international sales operations and career growth opportunities.
- Other info: Fast-paced environment where you can develop your skills and grow your career.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Strong organisational skills and previous experience in admin or customer service roles.
The predicted salary is between 30000 - 40000 € per year.
Client Services Coordinator to join our collaborative team. This is an excellent opportunity for a highly organised and detail-oriented individual to join a busy client services function, providing vital administrative support to the sales team and ensuring a high level of service is delivered to customers across the UK and international markets.
Working closely with the International Sales Manager and wider internal teams, you will play a key role in order processing, supplier coordination, and customer communication to ensure products are delivered accurately and efficiently.
The day to day
As a Client Services Administrator, you will be responsible for providing comprehensive administrative and operational support across the sales and client services function.
- Order Processing and Administration
- Accurately process customer orders onto internal systems and customer portals where required.
- Liaise with the warehouse and shipping teams to ensure timely and accurate order fulfilment.
- Check purchase orders and supplier instructions to ensure all information is complete and correct.
- Monitor supplier delivery schedules and coordinate deliveries to optimise efficiency.
- Manage ‘Goods In’ queries and ensure prompt resolution of delivery issues.
- Support export logistics administration for international shipments.
- Customer and Supplier Coordination
- Build strong working relationships with International Sales Managers and internal departments.
- Liaise with suppliers to confirm delivery schedules and manage customer expectations.
- Coordinate with technical teams to ensure correct product labelling, specifications, and documentation.
- Monitor and track customer complaints, ensuring prompt resolution and appropriate follow-up.
- General Client Services Support
- Coordinate product samples for customers, ensuring safe and efficient delivery.
- Provide administrative support to the wider sales and client services team.
- Act as the first point of contact for visitors, ensuring a professional and welcoming experience.
- Answer incoming calls and direct queries to the appropriate team members.
- Assist with events or trade shows where required.
- Finance and Invoicing Support
- Investigate and resolve purchase invoice queries in collaboration with the finance team.
What you'll have
The successful candidate will be highly organised, proactive, and comfortable working within a fast-paced environment while managing multiple tasks.
- Previous experience in an administration, customer service, or sales support role
- Excellent attention to detail and strong organisational skills
- Strong communication skills, both written and verbal
- Confident managing multiple priorities and working to deadlines
- Strong IT skills and confidence using internal systems
- Experience within supply chain, logistics, or exporting environments would be beneficial
Personal Attributes
- Methodical and detail-focused
- Reliable and conscientious
- Strong team player with a collaborative approach
- Proactive with the ability to identify and resolve issues
- Customer-focused with a commitment to delivering excellent service
In return
This is a fantastic opportunity to join a supportive and collaborative team within a growing organisation where you will gain exposure to international sales operations and supply chain processes. You will play a key role in supporting the delivery of excellent customer service while contributing to the continued growth and success of the business.
Client Services Coordinator employer: JUICE RECRUITMENT
Join our dynamic team as a Client Services Coordinator, where you'll thrive in a supportive and collaborative work environment that values your contributions. With opportunities for professional growth and exposure to international sales operations, you'll play a crucial role in delivering exceptional customer service while enjoying the benefits of a fast-paced, engaging workplace. Our commitment to employee development and a positive work culture makes us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in client services. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your communication skills! As a Client Services Coordinator, you'll need to be clear and concise. Try mock interviews with friends or family to get comfortable talking about your experience and how it relates to the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace Client Services Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your organisational skills and any relevant experience in administration or customer service to show us you're the perfect fit for the Client Services Coordinator role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re interested in this position and how your background aligns with our needs. Be sure to mention your attention to detail and ability to manage multiple tasks, as these are key for success in our busy client services function.
Showcase Your Communication Skills:Since strong communication is vital for this role, make sure your written application is clear and concise. Use professional language but let your personality shine through – we want to see who you are beyond just your qualifications!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process. Plus, it shows us you’re proactive!
How to prepare for a job interview at JUICE RECRUITMENT
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Services Coordinator. Familiarise yourself with order processing, supplier coordination, and customer communication. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and ensured timely delivery of services.
✨Communicate Clearly and Confidently
Strong communication is key in this position. Practice articulating your thoughts clearly and confidently. During the interview, listen carefully to questions and respond thoughtfully, showcasing your ability to liaise effectively with both customers and suppliers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the team dynamics, company culture, and expectations for the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
