At a Glance
- Tasks: Process customer orders and provide exceptional service in a fast-paced environment.
- Company: Join a global engineering and manufacturing leader with a stellar reputation.
- Benefits: Enjoy early finishes on Fridays, free parking, and ongoing training.
- Other info: Long-term career opportunities await in this thriving international organisation.
- Why this job: Be part of a supportive team and grow your career in a dynamic industry.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 27800 - 27800 £ per year.
Are you an experienced Customer Service professional with a strong background in order processing and administration? Do you thrive in a fast-paced office environment where organisation, communication, and attention to detail are key? Juice Recruitment is delighted to be supporting a global engineering and manufacturing company in their search for a Customer Service Executive, based in Chippenham. This is an excellent opportunity to join a market-leading organisation with an international presence, renowned for delivering high-quality solutions to customers worldwide.
Working as part of a busy and supportive team, you will play a key role in ensuring customer orders are processed efficiently while providing exceptional customer service throughout the order lifecycle.
DAY TO DAY- Processing customer orders accurately and efficiently from receipt through to completion.
- Acting as the first point of contact for customer enquiries via telephone and email.
- Providing customers with updates regarding new and repeat orders, lead times, and deliveries.
- Liaising with internal departments including design, production, logistics, and sales to ensure smooth order fulfilment.
- Managing customer records and maintaining accurate information within internal systems.
- Raising order for new parts and updating product list.
- Resolving customer queries and investigating any order-related issues.
- Monitoring order progress and proactively communicating updates to customers.
- Supporting the wider team with administrative duties as required.
- Previous customer service experience within an office-based environment.
- Proven experience in order processing, sales administration, or customer order management.
- Strong attention to detail and a high level of accuracy.
- Excellent communication and relationship-building skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficient IT skills, including Microsoft Office and CRM/ERP systems.
- A proactive individual, with strong problem-solving and conflict resolution skills.
- Experience within an engineering, manufacturing, or technical environment would be advantageous but is not essential.
- Opportunity to join a global engineering and manufacturing business with an excellent reputation.
- Monday to Thursday 8:00am–4:30pm and an early finish every Friday at 2:00pm.
- Free onsite parking.
- Supportive and collaborative team environment.
- Long-term career opportunities within a growing international organisation.
- Comprehensive training and ongoing development opportunities.
Customer Service Executive in Chippenham employer: JUICE RECRUITMENT
Join a globally recognised engineering and manufacturing company in Chippenham, where you will be part of a supportive team dedicated to delivering exceptional customer service. Enjoy a collaborative work culture that prioritises employee growth with comprehensive training and long-term career opportunities, all while benefiting from a flexible schedule that includes early finishes on Fridays and free onsite parking.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Chippenham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JUICE RECRUITMENT. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JUICE RECRUITMENT before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive in Chippenham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JUICE RECRUITMENT:Your cover letter is your chance to shine! Tell us why you want to work at JUICE RECRUITMENT specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JUICE RECRUITMENT!
How to prepare for a job interview at JUICE RECRUITMENT
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
