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- Tasks: Support customers with CCTV and alarm queries while managing admin tasks in a dynamic environment.
- Company: Join an award-winning business in Filton with a supportive team culture.
- Benefits: Earn £12.71-£13.49 per hour, enjoy free parking, and celebrate your birthday off!
- Other info: Extra shifts available and opportunities for SIA CCTV training.
- Why this job: Flexible hours and the chance to develop skills with company-funded training.
- Qualifications: Strong communication skills and a calm, professional approach are essential.
The predicted salary is between 12 - 13 £ per hour.
Juice Recruitment is delighted to be supporting an award-winning business in Filton, with the appointment of a Flexible / Part Time Customer Service Coordinator to join their growing team. This is a varied role supporting CCTV and alarm customers across the UK, combining customer service, administration, and system coordination within a busy and supportive environment.
Set working hours: 2 Days on Monday and Friday, 09:00 – 15:00. You must be able to pass security vetting, provide 5 years of employment history and references, and explain any gaps in employment.
DAY TO DAY:
- Answer inbound calls and respond to customer emails
- Support customers with queries and basic technical issues
- Complete reports and general administration tasks
- Assist with CCTV and alarm system coordination
WE WOULD LOVE TO SEE:
- Strong communication and organisational skills
- Good attention to detail
- A calm and professional approach
- Confident using Microsoft Office
AND FOR YOU:
- £12.71 per hour day shifts / £13.49 per hour night shifts
- Company-funded training and development
- Pension, healthcare plan & staff perks
- Birthday off + generous holiday allowance
- Free parking & monthly Pizza Fridays
ADDITIONAL SHIFT OPPORTUNITIES:
There is also the opportunity to complete company-funded SIA CCTV training and pick up additional evening and weekend shifts within the CCTV Control Room.
Extra shifts available:
- Mon and Fri (17:00 – 20:00)
- Mon, Tues, Weds Sunday (20:00 – 23:00)
- Saturday (14:00 – 20:00)
Duties would include:
- Monitoring live CCTV feeds and alarm activations
- Identifying suspicious or unusual activity
- Responding to incidents and following escalation procedures
- Handling calls with customers, keyholders and security teams
- Logging incidents accurately onto internal systems
- Working across multiple screens within a fast-paced environment
If this sounds of interest, then please apply today!
Part Time / Flexible Customer Service in Bristol employer: JUICE RECRUITMENT
Contact Detail:
JUICE RECRUITMENT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time / Flexible Customer Service in Bristol
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and what they do will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle tricky situations or difficult customers, as this will demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Dress smartly and arrive on time for your interview. First impressions matter, and being punctual shows that you respect the interviewer's time and are serious about the position.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can set you apart from other candidates and shows your enthusiasm for the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Part Time / Flexible Customer Service in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Coordinator role. Highlight your relevant experience in customer service and any technical skills that relate to CCTV and alarm systems. We want to see how you fit into our team!
Show Off Your Communication Skills: Since this role involves answering calls and responding to emails, it’s crucial to demonstrate your strong communication skills. Use clear and concise language in your application to show us you can handle customer queries effectively.
Be Honest About Your History: We need to know about your employment history, so be upfront about any gaps. Explain them briefly in your application. Honesty goes a long way, and we appreciate transparency!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application quickly and can get back to you about the next steps!
How to prepare for a job interview at JUICE RECRUITMENT
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the day-to-day tasks like handling customer queries and coordinating CCTV systems. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Think of examples from your past experiences where you successfully resolved customer issues or handled difficult situations. This will demonstrate your strong communication skills and calm approach.
✨Be Ready for Technical Questions
Brush up on basic technical knowledge related to CCTV and alarm systems. Even if you’re not an expert, showing that you have a willingness to learn and adapt can go a long way. Prepare to discuss how you would handle common technical issues that customers might face.
✨Prepare Your Employment History
Since you'll need to provide a five-year employment history, gather all relevant details beforehand. Be ready to explain any gaps in your employment clearly and positively. This shows transparency and helps build trust with the interviewer.