At a Glance
- Tasks: Support CCTV and alarm customers with queries and technical issues in a dynamic environment.
- Company: Join a supportive team focused on customer service excellence.
- Benefits: Earn £12.71-£13.49 per hour, enjoy free parking, and celebrate your birthday off!
- Other info: Opportunity for company-funded training and extra shifts available.
- Why this job: Gain valuable experience while working flexible hours and developing your skills.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
The predicted salary is between 12 - 13 € per hour.
This is a varied role supporting CCTV and alarm customers across the UK, combining customer service, administration, and system coordination within a busy and supportive environment.
Set working hours: 2 days on Monday and Friday, 09:00 – 15:00. You must be able to pass security vetting, provide 5 years of employment history and references, and explain any gaps in employment.
Day to Day
- Answer inbound calls and respond to customer emails
- Support customers with queries and basic technical issues
- Complete reports and general administration tasks
- Assist with CCTV and alarm system coordination
We would love to see
- Strong communication and organisational skills
- Good attention to detail
- A calm and professional approach
- Confident using Microsoft Office
And for you
- £12.71 per hour day shifts / £13.49 per hour night shifts
- Company‑funded training and development
- Pension, healthcare plan & staff perks
- Birthday off + generous holiday allowance
- Free parking & monthly pizza Fridays
Additional Shift Opportunities
There is also the opportunity to complete company‑funded SIA CCTV training and pick up additional evening and weekend shifts within the CCTV Control Room. Extra shifts available:
- Mon and Fri (17:00 – 20:00)
- Mon, Tues, Weds, Sunday (20:00 – 23:00)
- Saturday (14:00 – 20:00)
Duties would include
- Monitoring live CCTV feeds and alarm activations
- Identifying suspicious or unusual activity
- Responding to incidents and following escalation procedures
- Handling calls with customers, keyholders and security teams
- Logging incidents accurately onto internal systems
- Working across multiple screens within a fast‑paced environment
Flexible Customer Service in Bristol employer: JUICE RECRUITMENT
Join a dynamic team as a Flexible Customer Service Coordinator, where you will thrive in a supportive environment dedicated to customer satisfaction. With competitive pay, company-funded training opportunities, and a culture that values work-life balance, including birthday leave and monthly social events, this role offers not just a job but a pathway for personal and professional growth. Located in the UK, you'll enjoy the benefits of free parking and the chance to enhance your skills in a fast-paced, engaging setting.
StudySmarter Expert Advice🤫
We think this is how you could land Flexible Customer Service in Bristol
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your skills.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team. It shows you're engaged and gives you a chance to assess if the job is right for you.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it makes tracking your application easier for both of us!
We think you need these skills to ace Flexible Customer Service in Bristol
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Flexible Customer Service role. Highlight your relevant experience in customer service and any technical skills you have, especially with CCTV and alarm systems. We want to see how you fit into our team!
Show Off Your Communication Skills:Since this role involves answering calls and responding to emails, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application, and maybe even share a brief example of how you've successfully handled customer queries in the past.
Be Honest About Your Employment History:We need to know about your last five years of employment, so be upfront about your history. If there are any gaps, explain them briefly in your application. Honesty goes a long way, and we appreciate transparency!
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the easiest way for us to review your details and get back to you. Plus, it shows you're keen on joining the StudySmarter family!
How to prepare for a job interview at JUICE RECRUITMENT
✨Know Your Stuff
Familiarise yourself with the basics of CCTV and alarm systems. Brush up on common technical issues customers might face, so you can confidently address queries during the interview.
✨Show Off Your Communication Skills
Practice answering questions clearly and concisely. Use examples from your past experiences to demonstrate how you've effectively communicated with customers or handled challenging situations.
✨Be Organised
Prepare a list of your previous employment history and references. Be ready to explain any gaps in your work history, as this will show your attention to detail and transparency.
✨Stay Calm Under Pressure
Think of scenarios where you had to remain calm while dealing with difficult customers or urgent situations. Share these stories to highlight your ability to maintain professionalism in a busy environment.
