At a Glance
- Tasks: Fix complex IT issues and manage advanced support for systems and networks.
- Company: A well-established charity in Bristol with a supportive IT team.
- Benefits: Hybrid working, career development, and no weekend shifts.
- Other info: Dynamic environment with opportunities for learning and improvement.
- Why this job: Join a stable organisation and work on exciting technical projects.
- Qualifications: Experience in 3rd line support and strong knowledge of Microsoft Azure and 365.
The predicted salary is between 30000 - 40000 £ per year.
Juice Recruitment is supporting a well-established Charity in Bristol who are looking for an experienced 3rd Line ICT Support Technician to join their IT team on a temporary 6-month basis. They need someone who can handle advanced IT support issues that have been escalated from other support teams, and who can take full responsibility for fixing complex technical problems from start to finish. You’ll also help keep their IT systems running smoothly, secure, and up to date, and support IT improvement projects. This role suits someone who already has experience in 3rd line support or infrastructure engineering and is confident working with Microsoft Azure and Microsoft 365. You should be comfortable troubleshooting technical issues, managing priorities, and working in a busy environment.
What you will be doing:
- Fixing complex IT issues that 1st and 2nd line teams cannot resolve
- Managing and maintaining IT systems, servers, networks, and cloud services
- Working with Microsoft Azure (cloud systems) and Microsoft 365 (email, logins, security tools)
- Supporting networks including WiFi, routers, switches, DNS and DHCP
- Managing user access and systems through Active Directory and related tools
- Monitoring systems to keep them running well and secure
- Helping with IT projects and system improvements
- Keeping clear records of work, changes, and fixes
- Communicating clearly with users and other teams
What they are looking for:
- Experience in 3rd Line Support or Infrastructure Engineer role
- Strong knowledge of Microsoft Azure and Microsoft 365
- Good understanding of networking (VPNs, DNS, DHCP, routing)
- Experience with Active Directory and user/device management
- Strong problem-solving skills for complex IT issues
- Able to manage workload and stay calm under pressure
- Good communication skills and customer-focused approach
- Someone proactive who wants to keep learning and improving
What you get:
- Hybrid working, in more to begin with whilst settling
- Supportive IT team environment
- Work with modern Microsoft cloud and infrastructure systems
- Opportunity to work on technical projects and improvements
- Career development and progression opportunities
- Stable organisation
- No weekend working
Working hours: 37.5 hours per week, Monday to Friday, hybrid
3rd Line ICT Support Technician in Bristol employer: JUICE RECRUITMENT
Join a well-established charity in Bristol as a 3rd Line ICT Support Technician, where you will be part of a supportive IT team dedicated to making a difference. Enjoy the benefits of hybrid working, career development opportunities, and a stable work environment that prioritises employee growth and well-being, all while tackling exciting technical challenges with modern Microsoft cloud systems.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line ICT Support Technician in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work with charities or similar organisations. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific examples of how you've tackled complex IT issues. This will demonstrate your problem-solving prowess and experience in 3rd line support.
✨Tip Number 3
Don’t forget to follow up! After any interaction, whether it’s an interview or a casual chat, drop a quick thank-you email. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace 3rd Line ICT Support Technician in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 3rd line support and your skills with Microsoft Azure and Microsoft 365. We want to see how your background fits the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've tackled complex IT issues and improved systems in previous roles. We love a good story!
Show Off Your Problem-Solving Skills:In your application, highlight your strong problem-solving skills. We’re looking for someone who can handle tricky technical challenges, so give us examples of how you’ve successfully resolved issues in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at JUICE RECRUITMENT
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Azure, Microsoft 365, and networking concepts like DNS and DHCP. Be ready to discuss specific scenarios where you've solved complex IT issues, as this will show your hands-on experience.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled tricky technical problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how you approached each challenge and what the outcome was.
✨Communicate Clearly and Confidently
Since you'll be working with users and other teams, practice explaining technical concepts in simple terms. This will demonstrate your ability to communicate effectively, which is crucial for a role that involves supporting others.
✨Be Proactive and Eager to Learn
Express your enthusiasm for continuous learning and improvement. Share any recent courses or certifications you've completed, especially those related to cloud services or infrastructure, to show that you're committed to staying updated in the field.
