Customer Service Administrator in Bath

Overview

Are you highly organised with a passion for excellent customer service?

Do you enjoy coordinating people, processes and priorities in a fast-paced environment?

Juice Recruitment is recruiting a Customer Service Administrator on behalf of a well-established business based on the outskirts of Bath.

We are ideally looking for someone with a background in building/construction, housing, utilities, or manufacturing, along with good administrative experience.

Due to the location, own transport is essential.

Day to Day

• Coordinating and scheduling engineers’ workloads to ensure daily efficiency.
• Managing planned preventative maintenance and fault jobs within agreed SLAs.
• Updating and processing jobs through the CRM system, ensuring accuracy and KPI compliance.
• Ordering parts and equipment from approved suppliers when required.
• Acting as a key point of contact for internal teams and customers via phone and email.
• Reviewing reports and actioning callouts, customer communication and engineer visits.

What we would love to see

• Strong customer service experience with confidence handling written and verbal communication.
• Excellent organisational skills with the ability to prioritise and multitask effectively.
• Confidence using IT systems, including MS Office and CRM software (Joblogic or similar).
• A proactive problem-solver with great attention to detail.
• A willingness to learn and adapt in a busy, evolving environment.

And for you

• A varied and busy coordination role where no two days are the same.
• The opportunity to work as part of a supportive and collaborative team.
• Ongoing training and development as you grow within the role.
• A business that values professionalism, teamwork and high standards of service.
• Free onsite parking.
• 25 days plus Bank Holidays.
• Access to wellbeing schemes including 24/7 scheme.

Please apply today to be considered for this super role!

JRBath