At a Glance
- Tasks: Be the first point of contact for clients and guide them through a seamless onboarding journey.
- Company: Join a reputable Bath-based organisation with a collaborative and forward-thinking culture.
- Benefits: Enjoy 25 days holiday, life assurance, private medical insurance, and retail discounts.
- Other info: Participate in regular social events and enjoy a dynamic workplace.
- Why this job: Make a meaningful impact from day one in a supportive team environment.
- Qualifications: Experience in client-focused roles and excellent communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about delivering exceptional client service? Do you thrive on engaging with prospective clients and establishing strong relationships from the outset? Juice Recruitment is delighted to be supporting a well-established and highly reputable Bath-based organisation in their search for a Client Service Coordinator. This is a fantastic opportunity to join a collaborative and forward-thinking team, playing a key role in delivering a seamless and professional client onboarding journey.
This role is focused on acting as the first point of contact for prospective clients, clearly explaining the services offered, and building strong rapport to convert enquiries into new clients. This could suit someone who has come from an estate agents with experience supporting the sales team.
DAY TO DAY- Acting as the first point of contact for new enquiries, building positive and professional relationships from the outset.
- Gathering relevant identification and understanding client requirements to arrange initial meetings with internal teams.
- Guiding clients through compliance and verification processes, ensuring a smooth and efficient onboarding experience.
- Proactively following up on enquiries to maximise conversion rates.
- Requesting and recording feedback where matters do not proceed, using insights to help improve future conversion performance.
- Identifying opportunities to recommend additional legal or financial services where appropriate.
- Providing comprehensive and timely handovers to internal teams, ensuring a smooth transition within one working day.
- Working closely with internal teams to stay informed of updates and ensure consistent, high-quality service delivery.
- Previous experience in a client or customer-focused role.
- Experience working in professional services or property.
- Excellent communication skills, with the ability to build rapport and trust quickly.
- A proactive, solutions-focused mindset with strong attention to detail.
- Confidence in handling sensitive information and ensuring compliance processes are followed accurately.
- Strong organisational and time management skills, with the ability to prioritise effectively.
- The ability to work independently while contributing positively to a wider team.
- Good IT proficiency and experience using administrative or case management systems.
- Experience gathering and analysing feedback to support improvements in service or conversion rates.
- The ability to provide clear, accurate and timely internal handovers to ensure operational efficiency.
- 25 days’ holiday per year, plus Christmas closure days and a day off for your birthday.
- Life Assurance from your first day of employment.
- Group pension scheme.
- Discretionary annual bonus scheme.
- Private medical insurance.
- Healthcare cash-back scheme.
- Retail discounts.
- Employee assistance programme.
- Cycle to work scheme.
- Regular social events.
If you’re looking to join a supportive and professional team where you can make a meaningful impact from day one, we would love to hear from you. Apply today to be considered.
Client Service Coordinator in Bath employer: JUICE RECRUITMENT
Join a dynamic and supportive team at a well-established Bath-based organisation, where your passion for exceptional client service will be valued and nurtured. With a strong focus on employee growth, you will benefit from generous holiday allowances, private medical insurance, and regular social events that foster a collaborative work culture. This role offers the unique opportunity to make a meaningful impact from day one, ensuring a rewarding career path in a professional services environment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Coordinator in Bath
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JUICE RECRUITMENT. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JUICE RECRUITMENT before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Service Coordinator in Bath
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JUICE RECRUITMENT:Your cover letter is your chance to shine! Tell us why you want to work at JUICE RECRUITMENT specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JUICE RECRUITMENT!
How to prepare for a job interview at JUICE RECRUITMENT
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
