At a Glance
- Tasks: Manage client relationships and drive customer satisfaction through proactive service recovery.
- Company: Well-established organisation known for excellence in customer care.
- Benefits: £30,000 salary plus bonus, with long-term progression opportunities.
- Other info: Collaborative environment with exposure to multiple departments.
- Why this job: Shape a new function and make a real impact on customer experience.
- Qualifications: Experience in account management and strong communication skills.
The predicted salary is between 30000 - 30000 € per year.
Juice Recruitment are delighted to be supporting a fantastic client in Gloucester. This is a genuinely exciting opportunity to step into a newly created role where you’ll have real ownership, influence, and the chance to shape how customer relationships are managed moving forward. Our client is a well-established, service-led organisation with a reputation for excellence and a deep commitment to delivering outstanding customer care.
What You’ll Be Doing
- Proactively identifying and managing at-risk or dissatisfied clients
- Taking ownership of escalated accounts and leading service recovery strategies
- Investigating service issues and collaborating cross-functionally to resolve them
- Building strong relationships and maintaining consistent communication with clients
- Monitoring performance, service delivery, and compliance to ensure improvements stick
- Producing insightful reports on retention trends, recurring issues, and opportunities
- Supporting internal teams with guidance on best practice customer retention behaviours
- Driving continuous improvement initiatives to enhance customer satisfaction
What We’re Looking For
- Proven experience in customer relationship management, account management, or service recovery
- A track record of successfully handling difficult or dissatisfied customers
- Strong understanding of service delivery within a contract or KPI-driven environment
- Excellent communication skills able to influence both clients and internal stakeholders
- Analytical mindset with the ability to identify trends and root causes
- Highly organised, detail-focused, and able to manage multiple cases simultaneously
- Proactive, commercially aware, and confident working independently
- Strong team player who thrives in a collaborative environment
Why Apply?
- £30,000 per annum + bonus
- Be part of a brand-new function where your input will truly shape the future
- Join a business that places customer experience at the heart of everything
- Work with a supportive and collaborative internal team
- Gain exposure across multiple departments and senior stakeholders
- Enjoy long-term progression opportunities as the department grows
If you’re passionate about customer experience, love problem-solving, and want to play a key role in building something from the ground up, we'd love to hear from you. Please apply with an up to date copy of your CV, and one of the team will be in touch!
Account Manager employer: JUICE RECRUITMENT
Join a well-established, service-led organisation in Gloucester that prioritises customer experience and offers a supportive work culture. As an Account Manager, you'll have the unique opportunity to shape a new function, driving continuous improvement initiatives while enjoying long-term progression opportunities within a collaborative team. With a competitive salary of £30,000 plus bonus, this role is perfect for those passionate about problem-solving and building strong client relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for an Account Manager role. You never know who might have the inside scoop on a great opportunity!
✨Tip Number 2
Prepare for those interviews! Research the company and think about how your experience aligns with their values, especially around customer care. Practise answering common questions and come up with examples that showcase your skills in managing client relationships.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from the interview to remind them of your conversation and reinforce your interest.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting opportunities, and applying directly can sometimes give you a better chance of standing out. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Account Manager role. Highlight your customer relationship management experience and any relevant achievements to grab our attention!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about customer experience and how you can contribute to our team. Share specific examples of how you've successfully handled difficult customers or improved service delivery.
Showcase Your Analytical Skills:Since we value an analytical mindset, include any instances where you've identified trends or root causes in your previous roles. This will demonstrate your ability to drive continuous improvement initiatives.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get back to you quickly!
How to prepare for a job interview at JUICE RECRUITMENT
✨Know Your Customer Care Stuff
Make sure you brush up on your customer relationship management skills. Be ready to share specific examples of how you've turned around difficult situations with clients. This role is all about service recovery, so showing that you can handle tough conversations will really impress.
✨Show Off Your Analytical Skills
Since the job involves monitoring performance and identifying trends, come prepared with examples of how you've used data to drive improvements in customer satisfaction. Think about times when you've spotted a recurring issue and how you tackled it.
✨Communicate Like a Pro
Excellent communication is key for this role. Practice articulating your thoughts clearly and confidently. You might be asked to demonstrate how you would influence both clients and internal stakeholders, so think of scenarios where you've successfully navigated these relationships.
✨Be Ready to Collaborate
This position requires a strong team player who thrives in a collaborative environment. Prepare to discuss how you've worked with cross-functional teams in the past. Highlight any initiatives where your teamwork led to improved customer experiences or service delivery.
