At a Glance
- Tasks: Manage client relationships and drive customer satisfaction through proactive service recovery.
- Company: Well-established service-led organisation with a commitment to excellence.
- Benefits: £30,000 salary plus bonus, long-term progression opportunities, and a supportive team.
- Other info: Collaborative environment with exposure to multiple departments and senior stakeholders.
- Why this job: Shape the future of customer experience in a brand-new role with real ownership.
- Qualifications: Experience in account management and strong communication skills required.
The predicted salary is between 30000 - 30000 € per year.
Juice Recruitment are delighted to be supporting a fantastic client in Gloucester. This is a genuinely exciting opportunity to step into a newly created role where you’ll have real ownership, influence, and the chance to shape how customer relationships are managed moving forward. Our client is a well-established, service-led organisation with a reputation for excellence and a deep commitment to delivering outstanding customer care.
What You’ll Be Doing
- Proactively identifying and managing at-risk or dissatisfied clients
- Taking ownership of escalated accounts and leading service recovery strategies
- Investigating service issues and collaborating cross-functionally to resolve them
- Building strong relationships and maintaining consistent communication with clients
- Monitoring performance, service delivery, and compliance to ensure improvements stick
- Producing insightful reports on retention trends, recurring issues, and opportunities
- Supporting internal teams with guidance on best practice customer retention behaviours
- Driving continuous improvement initiatives to enhance customer satisfaction
What We’re Looking For
- Proven experience in customer relationship management, account management, or service recovery
- A track record of successfully handling difficult or dissatisfied customers
- Strong understanding of service delivery within a contract or KPI-driven environment
- Excellent communication skills able to influence both clients and internal stakeholders
- Analytical mindset with the ability to identify trends and root causes
- Highly organised, detail-focused, and able to manage multiple cases simultaneously
- Proactive, commercially aware, and confident working independently
- Strong team player who thrives in a collaborative environment
Why Apply?
- £30,000 per annum + bonus
- Be part of a brand-new function where your input will truly shape the future
- Join a business that places customer experience at the heart of everything
- Work with a supportive and collaborative internal team
- Gain exposure across multiple departments and senior stakeholders
- Enjoy long-term progression opportunities as the department grows
If you’re passionate about customer experience, love problem-solving, and want to play a key role in building something from the ground up, we'd love to hear from you. Please apply with an up to date copy of your CV, and one of the team will be in touch!
Account Manager employer: JUICE RECRUITMENT
Join a well-established, service-led organisation in Gloucester that prioritises customer experience and offers a supportive work culture. As an Account Manager, you'll have the unique opportunity to shape a new function, driving continuous improvement initiatives while enjoying long-term progression opportunities within a collaborative team. With a competitive salary and bonus structure, this role is perfect for those passionate about problem-solving and building strong client relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Account Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer relationship management. We suggest role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've turned around difficult situations with clients. We want to see that analytical mindset in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Account Manager role. Highlight your customer relationship management experience and any relevant achievements to grab our attention!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about customer experience and how you can contribute to our team. Share specific examples of how you've successfully managed difficult clients or improved service delivery.
Showcase Your Analytical Skills:Since we value an analytical mindset, include any instances where you've identified trends or resolved issues in past roles. This will demonstrate your ability to think critically and drive improvements.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get back to you quickly!
How to prepare for a job interview at JUICE RECRUITMENT
✨Know Your Customer Management Inside Out
Make sure you brush up on your customer relationship management skills. Be ready to discuss specific examples of how you've successfully handled difficult clients or service recovery situations in the past. This will show that you understand the role and can bring valuable experience to the table.
✨Demonstrate Your Analytical Skills
Since the job requires an analytical mindset, prepare to talk about how you've identified trends or root causes in previous roles. Bring along any reports or insights you've produced that highlight your ability to monitor performance and drive improvements.
✨Show Off Your Communication Prowess
Excellent communication is key for this role. Practice articulating your thoughts clearly and confidently. Think about how you can influence both clients and internal stakeholders, and be prepared to share examples of how you've done this effectively in the past.
✨Be Ready to Collaborate
This position thrives on teamwork, so be prepared to discuss how you've worked collaboratively in previous roles. Highlight any experiences where you’ve supported internal teams or driven continuous improvement initiatives, as this will demonstrate your ability to fit into their culture.
