At a Glance
- Tasks: Join our team as a Help Desk Operator, providing top-notch customer service and tech support.
- Company: We're a supportive company focused on helping you grow in your career.
- Benefits: Enjoy matching pension contributions and opportunities for career advancement.
- Why this job: This role is perfect for those who love problem-solving and helping others in a dynamic setting.
- Qualifications: Previous help desk or customer service experience is preferred; strong communication skills are a must.
- Other info: Evening shifts from 5 PM to 12:30 AM, ideal for students or those seeking flexible hours.
Help Desk Operator Opportunity!We’re seeking a talented individual to join a team as a Help Desk Operator. This is a evening time role working Monday – Friday – 7.5 hours with 30 mins lunch 17.00 – 00.30 Position -Help Desk Operator Salary-£22,308 per annum (pro rota)Benefits:- Matching pension contributions- Opportunities for career advancement- Supportive work environmentResponsibilities:- Provide excellent customer service and technical support via phone, email, or chat- Be able to process all incoming telephone traffic by following clients procedures in accordance with Client instructions- Troubleshoot and resolve IT-related issues efficiently- Log all interactions and maintain accurate records- Collaborate with other team members to ensure timely resolution of problemsRequirements:- Previous experience in a help desk or customer service role preferred- Strong communication and problem-solving skills- Knowledge of IT systems and software- Ability to multitask and prioritize in a fast-paced environment- Positive attitude and willingness to learnIf you’re passionate about helping others and thrive in a dynamic environment, we want to hear from you! Due to location you need to ideally drive or live local to BS14. …
Part time Help Desk role - Evenings Mon-Fri employer: Juice Recruitment Ltd
Contact Detail:
Juice Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part time Help Desk role - Evenings Mon-Fri
✨Tip Number 1
Familiarize yourself with common IT issues and troubleshooting techniques. This will not only help you during the interview but also demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Being able to clearly explain technical issues to non-technical users is crucial for a Help Desk Operator.
✨Tip Number 3
Show your enthusiasm for learning new technologies. Highlight any relevant courses or certifications you've completed that relate to IT systems and software.
✨Tip Number 4
If possible, connect with current or former employees on LinkedIn to gain insights about the company culture and expectations. This can give you an edge in understanding what they value in a candidate.
We think you need these skills to ace Part time Help Desk role - Evenings Mon-Fri
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in help desk or customer service roles. Emphasize your communication skills and any technical knowledge you possess that aligns with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your ability to thrive in a fast-paced environment. Mention specific examples of how you've successfully resolved IT-related issues in the past.
Highlight Relevant Skills: In your application, clearly outline your problem-solving skills and ability to multitask. Provide examples of situations where you've demonstrated these abilities, especially in a customer service context.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Juice Recruitment Ltd
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your communication skills and ability to empathize with customers.
✨Demonstrate Technical Knowledge
Brush up on common IT issues and solutions that a Help Desk Operator might encounter. Be ready to discuss your familiarity with various IT systems and software, as well as any troubleshooting techniques you’ve used before.
✨Emphasize Your Multitasking Abilities
This position requires the ability to juggle multiple tasks efficiently. Prepare to discuss how you prioritize your workload and manage time effectively, especially in a fast-paced environment.
✨Express Your Willingness to Learn
A positive attitude and eagerness to learn are key traits for this role. Share instances where you took the initiative to learn new skills or adapt to changes, showing that you're open to growth and development.