Operations Manager

Are you looking for the next step in your Property Management? Do you have a desire to develop your career in an Operational capacity?

Juice is delighted to be supporting a reputable and high-end Bath based organisation, in their search for an Operations Manager to join and help to develop a new team.

You will be managing a small team which is likely to grow in time. Typical duties will ensure delivering excellent service to the end user client, managing delivery of KPIs and data & budgets.

Key for this will be a background in operations and or housing with an emphasis on detailed and volume reports with great account management skills.

This role will be offered in with a hybrid working pattern.

DAY TO DAY:

Maximising performance of stock within key performance areas, operating within SLA, supporting the portfolio manager, carrying out a proactive approach and recommending improvements

Assessing operational procedures, determining best practice and implementing standards

Overseeing levels of accommodation stock and maximising performance

Conducting one to one session with team members, providing support, guidance feedback and identifying training needs

Managing complaints process, analysing and assessing root-cause, documenting and following processes to reduce risk of repeat issues

Fostering and collaborating with internal teams to promote good working productive partnerships

Working closely with external stakeholders providing updates and high quality reports

Overseeing and mitigating risk including H&S, legislation, meeting KPIs, insurance claims such as 3rd party liability

Performing regular internal audits working with the Portfolio Manager to ensure adherence to procedures

Working closely with the portfolio manager to ensure requirements are fully understood, meeting regularly to update on progress and performance

Ensuring customer experience is as positive as possible

WE WOULD LOVE TO SEE:

Exposure to team leading or acting as a senior

Proactive problem-solver with strong decision-making skills

Confidence in decision making

Analytical and can-do attitude

Professional and personable communicator

Proficient IT user

AND FOR YOU:

Competitive salary

Hybrid working and family friendly working policies

Generous holiday allowance

Excellent training provided in role

Pension

Private GP service

Life assurance

Free Parking