Are you passionate about delivering exceptional customer service? Do you enjoy working in a people-focused environment where no two days are the same? Juice Recruitment is delighted to be supporting our client, a respected professional services organisation in Bath, with their search for a Customer Service Advisor to join their friendly and collaborative team. This is a fantastic opportunity to play a key role in delivering first-class support to customers across a range of channels, including email, web chat, post, and telephone. DAY TO DAY Acting as the first point of contact for customer queries across a range of channels Supporting customers with setting up and managing their accounts Handling a variety of customer requests and processing transactions accurately Promoting and assisting with the use of online services and digital tools Taking ownership of customer queries and providing excellent service at all times Ensuring company policies and compliance standards are followed Collaborating with colleagues across different teams and providing support when needed Getting involved in initiatives to improve customer experience and retention WHAT WE’D LOVE TO SEE Strong communication skills, both verbal and written A genuine passion for providing excellent customer service Strong problem-solving abilities, with a proactive and empathetic approach Ability to work effectively in a team, as well as independently when required Good IT skills, including Microsoft Office Strong organisational and time management skills WHAT’S IN IT FOR YOU Central Bath location with hybrid working opportunities (minimum 3 days office-based) 27 days holiday plus bank holidays Volunteering days each year Generous pension scheme and life insurance Healthcare benefits after a qualifying period Annual bonus scheme based on both company and individual performance Employee discounts portal plus regular team social events Supportive and inclusive culture with active colleague forums and wellbeing initiatives Please apply today to be considered for this role!
