At a Glance
- Tasks: Manage customer cases, coordinate with teams, and solve problems in a fast-paced environment.
- Company: Juice Recruitment, supporting a long-term client in Chippenham.
- Benefits: £28,000 salary, hybrid working, 26 days holiday, health plan, and career development.
- Other info: Enjoy seasonal events, social activities, and well-being benefits in a supportive workplace.
- Why this job: Join a dynamic team where your problem-solving skills can shine and make a real impact.
- Qualifications: Strong communication, organisation, and customer service skills; experience in customer service is a plus.
The predicted salary is between 28000 - 28000 £ per year.
Are you a natural problem-solver who loves getting things moving? Do you thrive in a fast-paced environment where your communication, organisation and attention to detail can make a real difference? Juice Recruitment is delighted to be supporting a long-term client with their search for a Customer Service Coordinator, based in Chippenham.
We are looking for someone who demonstrates the ability to learn, communicate confidently, solve problems and stay organised in a fast-paced environment.
DAY TO DAY
- Managing cases from start to finish, ensuring progress is tracked and updates are provided.
- Coordinating with customers, suppliers and internal teams to keep work moving.
- Identifying and resolving delays to achieve the best possible outcomes.
- Exploring alternative solutions when issues arise.
- Escalating technical or operational issues when required.
- Following up on outstanding actions and approvals.
- Handling incoming calls and queries professionally.
- Keeping accurate records and ensuring information is up to date.
- Managing multiple priorities within agreed timescales.
- Ensuring cases are completed and closed accurately.
- Contributing to continuous improvement and wider team projects.
WHAT WE WOULD LOVE TO SEE
- Strong communication and customer service skills.
- Excellent administration and documentation skills.
- A logical and practical approach to problem-solving.
- Excellent attention to detail.
- The ability to follow processes accurately and consistently.
- A target-driven approach with a focus on achieving deadlines and positive outcomes.
- The ability to manage multiple priorities in a fast-paced environment.
- Confidence learning and understanding technical information.
- Previous experience in customer service, coordination, operations or the automotive sector would be advantageous, but is by no means essential.
FOR YOU
- £28,000 per annum, rising to £28,500 after successful completion of probation.
- Hybrid working available following successful completion of probation.
- 26 days holiday + Bank Holidays.
- Health Cash Plan.
- Group Personal Pension Plan.
- Bonus Scheme.
- Career development, training and progression opportunities.
- Seasonal events, social activities, and well-being benefits.
If this sounds like the role for you, please apply today!
Customer Service Coordinator in Chippenham employer: Juice Recruitment Ltd Careers
Join a well-established and fast-growing organisation in the property and facilities sector as an Electrician, where you will enjoy a stable weekday-only role with a focus on work-life balance. With competitive salaries, a company vehicle or mileage allowance, and unique perks like your birthday off and free storage units, this company fosters a supportive work culture that prioritises employee growth and recognition. Embrace the opportunity to work across diverse commercial sites while being part of a team that values your technical expertise and commitment to quality.
Contact Details:
Juice Recruitment Ltd Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Chippenham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Juice Recruitment Ltd Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Juice Recruitment Ltd Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Chippenham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Juice Recruitment Ltd Careers:Your cover letter is your chance to shine! Tell us why you want to work at Juice Recruitment Ltd Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Juice Recruitment Ltd Careers!
How to prepare for a job interview at Juice Recruitment Ltd Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
