At a Glance
- Tasks: Be the go-to person for customer queries and coordinate tasks like a pro.
- Company: Join a well-established business near Bristol that values teamwork.
- Benefits: Earn £28,000 - £31,000, enjoy 25 days holiday, and access well-being schemes.
- Other info: Dynamic role with ongoing training and a supportive team environment.
- Why this job: Make a real difference in customer service while developing your skills.
- Qualifications: Experience in customer service and strong communication skills are a must.
The predicted salary is between 27000 - 33000 £ per year.
Are you passionate about delivering outstanding customer service?
Do you thrive in a busy, fast-paced environment where managing multiple priorities and delivering excellent customer service go hand in hand?
Juice Recruitment is delighted to be recruiting for a Customer Service Advisor on behalf of a well-established business based near Saltford, Bristol.
We are keen to hear from candidates with experience in customer service, contact centres, call handling, or other fast-paced environments where managing high volumes of queries and coordinating tasks is key!
If you’re used to balancing multiple priorities while keeping the customer at the heart of everything you do, we would love to hear from you.
I am looking for candidates from a building/construction, utilities, property, or maintenance environments.
Due to the location, own transport is essential.
- DAY TO DAY
- Acting as a key point of contact for customers via phone and email.
- Handling a range of customer queries, including new jobs, callouts, and maintenance.
- Coordinating and scheduling engineers’ workloads to ensure efficient daily operations.
- Managing planned maintenance and fault-related jobs within agreed SLAs.
- Updating and processing jobs through the CRM system, ensuring accuracy and KPI compliance.
- Ordering parts and equipment from approved suppliers where required.
- Liaising with internal teams to ensure smooth communication and service delivery.
- Reviewing reports and handling callouts and engineer visits.
- WHAT WE WOULD LOVE TO SEE
- Previous experience in a customer service, contact centre, or fast-paced administrative environment.
- Confident communication skills, both written and verbal.
- Strong organisational skills with the ability to prioritise and multitask effectively.
- Experience using IT systems, including MS Office and CRM software (Joblogic or similar would be advantageous).
- A proactive, solutions-focused approach with excellent attention to detail.
- A positive attitude and willingness to learn in a busy and evolving environment.
- AND FOR YOU
- A varied and fast-paced role where no two days are the same.
- The opportunity to be part of a supportive and collaborative team.
- Ongoing training and development as you grow within the role.
- A business that truly values excellent customer service and teamwork.
- Free onsite parking.
- 25 days holiday plus Bank Holidays.
- Access to well-being schemes, including a 24/7 support programme.
Please apply today to be considered for this fantastic opportunity!
INDO
Customer Service Coordinator in Bristol employer: Juice Recruitment Ltd Careers
Join a well-established and fast-growing organisation in the property and facilities sector as an Electrician, where you will enjoy a stable weekday-only role with a focus on work-life balance. With competitive salaries, a company vehicle or mileage allowance, and unique perks like your birthday off and free storage units, this company fosters a supportive work culture that prioritises employee growth and recognition. Embrace the opportunity to work across diverse commercial sites while being part of a team that values your technical expertise and commitment to quality.
Contact Details:
Juice Recruitment Ltd Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Juice Recruitment Ltd Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Juice Recruitment Ltd Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Juice Recruitment Ltd Careers:Your cover letter is your chance to shine! Tell us why you want to work at Juice Recruitment Ltd Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Juice Recruitment Ltd Careers!
How to prepare for a job interview at Juice Recruitment Ltd Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
