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- Tasks: Be the friendly face of our hotel, welcoming guests and managing their stay.
- Company: Join a distinguished hotel in Worcestershire known for exceptional service and warm hospitality.
- Benefits: Enjoy a competitive salary, annual bonus, tips, and part-time options for work-life balance.
- Why this job: Experience a dynamic work environment with opportunities for growth and a focus on customer service.
- Qualifications: Must have at least 1 year of hotel reception experience and excellent communication skills.
- Other info: We celebrate diversity and are committed to creating an inclusive workplace.
The predicted salary is between 19700 - 29200 £ per year.
Location: Worcestershire
Salary: £24,750 per annum
Employment Type: Full-Time (Part-Time May Be Available - 4 Days)
Annual Bonus: £1,800
Tips: Approximately £3,000
About Us: This is a distinguished hotel located in the heart of Worcestershire, known for its exceptional service and warm hospitality. We pride ourselves on creating a welcoming environment for all our guests, making their stay truly memorable.
Job Description: We are seeking a professional and friendly Receptionist to join our team. As the first point of contact for our guests, you will play a crucial role in ensuring their stay is enjoyable and hassle-free. Your responsibilities will include:
- Welcoming and checking in guests
- Managing reservations and room allocations
- Handling guest inquiries and providing information about the hotel and local attractions
- Coordinating with housekeeping and other departments to fulfill guest requests
- Processing payments and maintaining accurate records
- Resolving any guest issues promptly and efficiently
Qualifications:
- Experience: Minimum of 1 year of hotel reception experience is required.
- Skills: Excellent communication and interpersonal skills, proficiency in using hotel management software, strong organizational abilities, and the ability to multitask.
- Attributes: A positive attitude, attention to detail, and a commitment to providing outstanding customer service.
Benefits:
- Competitive Salary: £24,750 per annum.
- Annual Bonus: £1,800.
- Tips: Approximately £3,000.
- Work-Life Balance: Part-time options available (4 days).
- Professional Development: Opportunities for growth and career advancement within the hotel.
How to Apply: If you are passionate about hospitality and have the required experience, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and quote 33589. Join our team and be a part of a dynamic and rewarding work environment. We look forward to welcoming you!
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Receptionist employer: Juice Hospitality Ltd
Contact Detail:
Juice Hospitality Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the hotel and its services before your interview. Knowing details about the hotel's amenities, local attractions, and its commitment to customer service will show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. As a receptionist, you'll need to convey information clearly and warmly, so honing these skills can make a big difference.
✨Tip Number 3
Demonstrate your organisational abilities by preparing a mock schedule for managing guest check-ins and inquiries. This will help you articulate your multitasking skills during the interview.
✨Tip Number 4
Showcase your problem-solving skills by thinking of examples from your past experience where you resolved guest issues effectively. Being able to share these stories will highlight your capability to handle challenges in a hospitality setting.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to personalise your cover letter for the receptionist position. Highlight your relevant experience in hotel reception and emphasise your excellent communication skills, as these are crucial for the role.
Showcase Your Experience: In your CV, clearly outline your previous hotel reception experience. Include specific examples of how you managed guest inquiries or resolved issues, as this will demonstrate your capability to handle the responsibilities of the job.
Highlight Relevant Skills: Mention your proficiency in hotel management software and any other relevant skills that align with the job description. This could include organisational abilities and multitasking, which are essential for a receptionist.
Express Your Passion for Hospitality: In both your cover letter and CV, convey your enthusiasm for the hospitality industry. Share why you enjoy working in this field and how you can contribute to creating a welcoming environment for guests.
How to prepare for a job interview at Juice Hospitality Ltd
✨Showcase Your Customer Service Skills
As a Receptionist, your ability to provide outstanding customer service is crucial. Prepare examples from your previous experience where you successfully handled guest inquiries or resolved issues, demonstrating your friendly and professional approach.
✨Familiarise Yourself with the Hotel
Before the interview, research the hotel’s services, amenities, and local attractions. This knowledge will not only impress the interviewers but also show your genuine interest in the role and the establishment.
✨Demonstrate Multitasking Abilities
Receptionists often juggle multiple tasks at once. Be ready to discuss how you manage competing priorities and stay organised, especially during busy periods. Consider sharing specific strategies or tools you use to keep everything on track.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your enthusiasm for the position. Ask about the team dynamics, opportunities for professional development, or how the hotel maintains its high standards of service. This will help you gauge if the environment is the right fit for you.
