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For Companies At a Glance
- Tasks: Lead the front-of-house team to deliver exceptional dining experiences.
- Company: Join a prestigious 5-star luxury hotel and golf resort in the Scottish Borders.
- Benefits: Enjoy competitive salary, health benefits, staff accommodation, and discounts.
- Why this job: Be part of a luxury hospitality environment with opportunities for growth and development.
- Qualifications: 3+ years in luxury hospitality, strong leadership, and fine dining expertise required.
- Other info: Flexible scheduling with 40-45 hours per week, including evenings and weekends.
The predicted salary is between 36000 - 60000 £ per year.
Overview
We are a prestigious 5-star luxury hotel and golf resort nestled in the stunning Scottish Borders, offering world-class dining experiences to our discerning guests. Our establishment combines historic charm with contemporary luxury, delivering exceptional service standards across multiple dining venues.
Role Overview
We\’re seeking an experienced and passionate Head Waiter/Waitress to lead our front-of-house team in delivering outstanding dining experiences. The successful candidate will embody luxury hospitality values and maintain the highest standards of service excellence.
Responsibilities
- Lead and supervise the restaurant service team, ensuring seamless service delivery
- Train and mentor junior staff members in fine dining service protocols
- Maintain exceptional standards of customer service and guest satisfaction
- Manage restaurant operations during service periods
- Handle guest inquiries and special requests with utmost professionalism
- Coordinate with kitchen staff to ensure smooth service flow
- Oversee wine service and maintain wine knowledge
- Manage reservations and special events
- Ensure compliance with health and safety regulations
- Monitor and maintain stock levels of restaurant supplies
Required Qualifications & Experience
- Minimum 3 years experience in a similar role within luxury hospitality
- Proven track record in leading front-of-house teams
- Expert knowledge of food and wine service
- Strong understanding of fine dining etiquette and service standards
- WSET certification (preferred)
- Excellent communication and interpersonal skills
- Fluent English is essential, additional languages beneficial
- Experience with POS systems and restaurant management software
Personal Qualities
- Natural leader with a passion for hospitality
- Exceptional attention to detail
- Professional appearance and demeanor
- Ability to work under pressure
- Flexible approach to working hours including evenings and weekends
- Strong problem-solving abilities
- Customer-focused mindset
We Offer
- Competitive salary package
- Health benefits
- Staff accommodation available
- Meals on duty
- Training and development opportunities
- Staff discount across our facilities
- Career progression opportunities
- Access to luxury resort facilities
Schedule
- Full-time position
- Flexible scheduling including evenings, weekends, and holidays
- 40-45 hours per week
If you\’re passionate about luxury hospitality and ready to take the next step in your career, we want to hear from you.
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Head Waitress/Waiter employer: Juice Hospitality Ltd
Contact Detail:
Juice Hospitality Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Waitress/Waiter
✨Tip Number 1
Familiarise yourself with the luxury dining experience. Visit high-end restaurants and observe their service styles, paying attention to how they manage guest interactions and maintain standards. This will give you insights that you can discuss during your interview.
✨Tip Number 2
Network within the hospitality industry. Attend events or join online forums where professionals in luxury hospitality gather. Building connections can lead to valuable recommendations and insider information about job openings.
✨Tip Number 3
Brush up on your wine knowledge, especially if you have WSET certification. Being able to confidently discuss wine pairings and service techniques will set you apart from other candidates and show your commitment to fine dining.
✨Tip Number 4
Prepare for situational questions in your interview. Think of examples from your past experiences where you successfully led a team or handled a challenging situation. This will demonstrate your leadership skills and problem-solving abilities.
We think you need these skills to ace Head Waitress/Waiter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in luxury hospitality, particularly in roles similar to Head Waiter/Waitress. Emphasise your leadership skills and any relevant certifications, such as WSET.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fine dining and luxury service. Mention specific experiences where you led a team or handled guest inquiries with professionalism.
Highlight Relevant Experience: In your application, focus on your previous roles in fine dining settings. Detail your responsibilities, especially those related to training staff and managing restaurant operations.
Showcase Your Soft Skills: Luxury hospitality values exceptional customer service. Use your application to demonstrate your communication skills, attention to detail, and ability to work under pressure.
How to prepare for a job interview at Juice Hospitality Ltd
✨Showcase Your Leadership Skills
As a Head Waiter/Waitress, you'll be leading a team. Be prepared to discuss your previous experiences in managing staff and how you motivate and mentor junior team members. Share specific examples of how you've successfully led a team in a high-pressure environment.
✨Demonstrate Your Knowledge of Fine Dining
Make sure to brush up on fine dining etiquette and service standards. Be ready to answer questions about food and wine pairings, as well as any relevant certifications like WSET. This will show your expertise and commitment to delivering exceptional service.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think of situations where you've had to handle guest complaints or special requests, and be ready to explain how you resolved them while maintaining professionalism.
✨Exude Passion for Hospitality
Your enthusiasm for luxury hospitality should shine through during the interview. Share what drives your passion for the industry and how you embody the values of exceptional service. This personal touch can set you apart from other candidates.
