Jugo is seeking a 2nd Line Customer Support Agent to join our Bristol team in a hybrid role. You’ll be the first line for complex customer queries, guiding users through setup and troubleshooting for our Zoom/Teams experiences and helping ensure smooth launches for early adopters.
You’ll work across email, chat and tickets with calm, clear communication, maintain knowledge base, and contribute to CSAT and SLA targets as we prepare for full launch next spring.
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Hybrid Bristol 2nd Line Customer Support Agent employer: Jugo
As a leading SaaS brand in Bristol, we pride ourselves on fostering a dynamic and inclusive work culture that encourages creativity and innovation. Our employees benefit from flexible hybrid working arrangements, comprehensive professional development opportunities, and a collaborative environment where their contributions directly impact our brand's success. Join us to be part of a forward-thinking team that values your expertise and supports your growth in the ever-evolving tech landscape.
