At a Glance
- Tasks: Lead revenue operations and optimise commercial strategies for rapid SaaS growth.
- Company: Join Jugo, a cutting-edge AI-powered communication platform transforming digital interactions.
- Benefits: Performance bonuses, equity opportunities, and access to learning and development.
- Other info: Work closely with leadership to build scalable systems and influence business growth.
- Why this job: Shape the future of a high-growth SaaS company and drive impactful change.
- Qualifications: 5-10+ years in Revenue Operations with experience in high-growth tech environments.
The predicted salary is between 80000 - 100000 £ per year.
Jugo is the next-generation communication intelligence platform helping organisations transform how they connect, communicate and convert. Built on NVIDIA-powered infrastructure and proprietary AI, Jugo sits on top of Zoom and Teams as a performance layer, helping organisations deliver more impactful meetings, events, customer experiences and executive communications without changing existing workflows.
From global brands such as Coca-Cola, LEGO, Diageo, Fujitsu, Thales and American Express through to leading sports properties and enterprise organisations, Jugo is helping redefine how organisations engage audiences, build relationships and drive commercial outcomes. Our Vision is to become the world's confidence platform for digital communication, helping people and brands show up at their best and drive results every time.
The Role
As Jugo enters its next phase of SaaS growth, we are looking for an exceptional Head of Revenue Operations to build and optimise the commercial engine that powers the business. This is not an administrative RevOps role. We are looking for a commercially minded SaaS operator who understands how high-growth technology companies build predictable revenue, scale efficiently and create alignment across sales, marketing, customer success and leadership. You will become the operational backbone of the go-to-market organisation, helping transform Jugo from a founder-led sales business into a scalable, data-driven SaaS company. You will work directly with the leadership team to build the infrastructure, reporting, systems, processes and intelligence required to support rapid growth.
Why This Role Matters
Today, like many early-stage SaaS businesses, much of Jugo's growth has been driven through relationships, referrals and founder-led sales activity. As we scale, we need someone who can build the systems, visibility and operational discipline that enable predictable growth without slowing the business down with unnecessary bureaucracy. This person will help answer critical questions such as:
- Where is pipeline really coming from?
- Which channels are performing best?
- Which verticals are converting most effectively?
- What activities create the highest ROI?
- How do we reduce sales cycle length?
- How do we improve retention and expansion?
- How do we build a repeatable SaaS revenue engine?
What You'll Do
- Own end-to-end revenue operations across Sales, Marketing and Customer Success
- Build a single source of truth for pipeline, forecasting and commercial reporting
- Create dashboards and reporting that provide real-time visibility into business performance
- Establish forecasting processes and pipeline governance
- Track and improve conversion rates throughout the customer journey
- Build revenue models to support strategic decision making
GTM Systems & Infrastructure
- Own and optimise the commercial technology stack
- Manage CRM strategy and adoption
- Improve lead routing, attribution and reporting
- Evaluate and implement tools across: CRM, outbound sales, proposal management, marketing automation, AI productivity
- Ensure data quality and reporting accuracy
Sales Productivity & Efficiency
- Work closely with the sales team to improve productivity and effectiveness
- Build repeatable sales processes and playbooks
- Improve pipeline generation and conversion performance
- Analyse win/loss trends and sales cycle performance
- Identify friction points within the buying journey
- Support account planning and expansion strategies
Customer Success & Revenue Retention
- Help define customer success metrics and reporting
- Track onboarding, adoption and retention
- Support expansion and upsell opportunities
- Create visibility into Net Revenue Retention (NRR)
- Identify churn risks early
Partner with leadership on:
- pricing and packaging
- territory planning
You will be expected to bring recommendations, not simply reports.
Data & AI
Jugo is built around communication intelligence and AI. You'll play a key role in helping us leverage AI internally to improve:
- forecasting
- operational efficiency
Our ambition is to build one of the most intelligent revenue engines in enterprise SaaS.
About You
You'll thrive in this role if you:
- Have 5-10+ years experience in Revenue Operations, GTM Operations, Sales Operations or Commercial Operations roles
- Have worked within high-growth SaaS or technology businesses
- Understand how successful SaaS companies scale from early-stage growth through to maturity
- Have strong CRM and commercial systems experience
- Are highly analytical but commercially minded
- Enjoy solving problems and creating structure
- Are comfortable operating in fast-moving environments
- Have experience working directly with senior leadership teams
- Want to build rather than simply maintain
Highly Desirable Experience
- Experience within one or more of: B2B SaaS, Enterprise software, AI platforms, Collaboration technologies, Communications technology
Additional experience in:
- HubSpot
- Gong
- Cognism
- Apollo
- Dock
- Trumpet
- Clari
- Tableau
- Power BI
What Success Looks Like
Within 12 months:
- Revenue Visibility: Accurate forecasting and reporting across the business, clear visibility into pipeline, conversion and revenue performance, improved confidence in commercial decision making, improved SDR and AE productivity, increased meeting conversion rates, reduced sales cycle times
- Customer Growth: Higher customer retention
- Operational Excellence: Commercial systems fully integrated, reliable data across the organisation, clear accountability and reporting cadence
- Strategic Impact: Improved SaaS metrics and reporting, a scalable commercial infrastructure ready for significant growth
Compensation
- Performance-related bonus
- Equity participation opportunity
- Bristol HQ access
- Learning and development support
Why Join Jugo?
This is an opportunity to join one of the UK's most exciting AI-powered SaaS businesses at a pivotal stage of growth. You'll work directly alongside the CEO and leadership team, helping build the operational foundations of a category-defining company whilst having genuine influence over how the business scales. If you enjoy building systems, creating clarity from complexity and helping ambitious companies unlock growth, we'd love to hear from you.
Head of Revenue Operations employer: Jugo
Jugo is an exceptional employer that offers a dynamic work culture focused on innovation and growth, making it an ideal place for the Head of Revenue Operations role. With access to cutting-edge AI technology and a collaborative environment, employees are empowered to drive meaningful change while enjoying opportunities for professional development and direct influence over the company's strategic direction. Located in Bristol, Jugo provides a vibrant setting that fosters creativity and teamwork, ensuring that every team member can thrive as part of a forward-thinking SaaS organisation.
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We think this is how you could land Head of Revenue Operations
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We think you need these skills to ace Head of Revenue Operations
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Jugo, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Jugo
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Jugo’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
