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- Tasks: Provide top-notch support and troubleshoot user issues in a hybrid role.
- Company: Dynamic tech company in Bristol focused on transforming virtual meetings.
- Benefits: Flexible working, competitive pay, and opportunities for professional growth.
- Why this job: Join a passionate team and make a difference in customer experiences.
- Qualifications: 1-3 years in customer support with strong communication skills.
The predicted salary is between 30000 - 42000 £ per year.
A technology company in Bristol is looking for a 2nd Line Customer Support Agent to provide exceptional support to users. This hybrid position involves responding to user queries and troubleshooting issues, aiming to maintain high customer satisfaction.
The ideal candidate will have 1–3 years of experience in customer support, demonstrating clear communication and organizational skills.
Join a team dedicated to transforming virtual meetings, enhancing customer experiences, and contributing to innovative technology.
Hybrid 2nd Line SaaS Support Specialist in Bristol employer: Jugo Digital Ltd.
Contact Detail:
Jugo Digital Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid 2nd Line SaaS Support Specialist in Bristol
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer support scenarios. Think about how you’d handle tricky user queries and showcase your problem-solving skills. We want to see that you can keep calm under pressure!
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with the tools and software used in SaaS support. Mentioning specific technologies during your interview can really impress us and show you’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in our minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Hybrid 2nd Line SaaS Support Specialist in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer support, especially any roles where you've tackled 2nd line issues. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've provided exceptional support and resolved user queries. Let us know why you're excited about joining our team.
Showcase Your Communication Skills: Since clear communication is key in this role, make sure your application reflects that. Use straightforward language and structure your thoughts clearly. We appreciate a well-organised application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Jugo Digital Ltd.
✨Know Your Tech
Brush up on the specific technologies and tools used by the company. Familiarise yourself with common SaaS issues and troubleshooting techniques, as this will show your potential employer that you’re ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role involves responding to user queries, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or family member to refine your ability to explain technical concepts in simple terms.
✨Demonstrate Problem-Solving Abilities
Prepare examples of past experiences where you successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting your analytical skills and how you maintain high customer satisfaction.
✨Research the Company Culture
Understand the company's mission and values, especially their focus on enhancing customer experiences. This knowledge will help you align your answers with what they’re looking for and demonstrate your enthusiasm for joining their team.
