Financial Aid Counselor

The Financial Aid Counselor performs a variety of clerical, analytical and other essential duties in support of the Financial Aid Office.

Responsibilities:

• Answers general questions regarding federal student aid programs (FAFSA, PELL, Direct Stafford Loans, grants and scholarships including private loans, etc.)
• Provides information and assistance in completing the FAFSA application.
• Monitors student progress in the financial aid process while helping as necessary, including follow up requests for documents such as verification requirements, IRS transcripts and other eligibility requirements.
• Monitor student enrollment status, analyze award eligibility and file verification.
• Collaborates with other departments to identify aid from various sources (institution, state, federal and private)
• Monitor student’s Satisfactory Academic Progress to ensure continued eligibility for financial aid from all sources.
• Monitor students’ completion of the required entrance counseling, exit counseling and signing of the Master Promissory Note.
• Responds to requests from students and/or parents in person or in writing on inquiries regarding financial aid programs and eligibility.
• Participates at special events (information sessions, orientations, workshops, etc.)
• Participates in special projects on an as-needed basis.

Qualifications:

• Two years of experience working with student services in a higher education setting or in a related industry is desired although not required.
• Proficient in MS Office Word, Excel, Teams, and Outlook.
• Knowledge in the use of Financial Aid software, Jenzabar FA preferred but not required.
• Ability to work independently in a fast-paced environment.
• Ability to work with diverse populations and collaborate effectively with cross-functional teams.
• Strong interpersonal, oral and written communication skills to effectively communicate with students, faculty, staff, and outside agencies.
• Demonstrates attention to detail.
• Demonstrates a positive attitude and is open to changes and improvements.

Salary & Benefits:

The University offers a comprehensive benefits package, including medical, dental, and retirement plans, a tuition waiver program, as well as opportunities for professional development and growth. $36,000-$40,000 – salary based on qualifications, education, and work experience.