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- Tasks: Manage key accounts and drive payment solutions for top UK brands.
- Company: Join Judopay, a cutting-edge payments platform transforming the industry.
- Benefits: Enjoy uncapped holiday, private healthcare, and a personalised career development plan.
- Why this job: Be at the forefront of innovation in payments while building strong client relationships.
- Qualifications: 5+ years in account management, preferably in the payments sector.
- Other info: Dynamic work environment with hybrid options and a vibrant office culture.
The predicted salary is between 36000 - 60000 £ per year.
Direct message the job poster from Judopay
Judopay is a new-age payments platform. We build and design the technology that enables payments for brands like KFC, Hiscox, Foxtons and AutoCab.
You’ll be joining the company at a pivotal time in our growth as we expand our payment offering over the next 12 months. Focusing on reducing complexity across the entire payment chain, you’ll help some of the UK’s leading brands launch new payment products, reduce fraud and identify innovative ways for them to tackle business challenges through their in-app, online and face-to-face payments.
As a Senior Account Manager at Judopay, you will work closely with a portfolio of Judopay’s top customers, understanding their payment flows and supporting them through ongoing collection and analysis of data and feedback, turning this into upselling and retention strategies as well as feedback into the product road map.
You will be involved in all aspects of support, account management, demonstrating the product, educating customers through a methodology of putting their success at the core of what you do and growing the existing revenue stream for Judopay.
Key Responsibilities
- Being the main point of contact between Judopay and a number of named key accounts
- Grow transaction volumes of your portfolio of customers through recognising business opportunities and ensuring Judopay is their primary payment provider.
- Represent the voice of the customer to provide feedback to the business.
- Problem-solving existing merchant issues on a daily basis
- Collaborate closely with sales to support renewals and expansion of opportunities
- Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
- Provide insights to customers through data and analytics to ensure that they get the most out of the Judopay platform, with the aim of helping grow our customer base.
- Collaborate internally with marketing, product and operations to ensure that we maximise the success of each customer..
- Support the Head of Commercial with strategic projects and the overall account management strategy
What We’re Looking For
- Strategic thinker, helping us find more opportunities to commercialise
- 5+ years of experience in an account management role and in Payments industry
- Experience working with merchants in Taxis, Hotels, Food and Beverage
- Love for all things mobile
- Excellent communicator (both written and verbal)
- True passion for building and growing relationships
- Work on your own initiative
You will succeed if you
- Have a ‘can-do’ and ‘roll your sleeves up’ attitude.
- Are passionate about always going the extra mile to deliver excellent Customer Service. Are resilient in the face of challenges.
- Are a winner, highly competitive and a team player.
- Are a people person with strong relationship skills; have high levels of empathy and are an excellent listener.
- Are highly self-motivated and will drive solutions rather than dwelling on problems. Have the ability to operate in an often ambiguous and fast-paced environment.
- Are highly organised with great time management skills.
- Able to operate and communicate confidently across all levels of business, from front-line support teams to C-suite.
- Love to geek out on product knowledge.
- Truly embody our company values: commitment, collaboration, resiliency and curiosity.
- Uncapped Holiday – upon successful completion of probation
- Private medical healthcare – upon successful completion of probation
- Internal and external training
- Birthdays off
- Mental Health Self Care Days
- Personalised career development plan
- Cycle to work scheme.
- Pension
- Very cool office in the heart of Hoxton with hybrid working policy in place
- Very delightful office dogs
- Enhanced parental leave policies
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Industries
Technology, Information and Internet
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Senior Account Manager employer: Judopay
Contact Detail:
Judopay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager
✨Tip Number 1
Don’t just sit back and wait for the job to come to you! Slide into the DMs of the job poster on LinkedIn or other platforms. A friendly message can make you stand out and show your enthusiasm for the role.
✨Tip Number 2
Network like a pro! Reach out to current employees at Judopay or similar companies. Ask them about their experiences and any tips they might have. This could give you insider info that’ll help you ace the interview.
✨Tip Number 3
Prepare for the interview by knowing your stuff! Research Judopay’s products and recent news. Show them you’re not just another candidate, but someone who genuinely cares about their mission and values.
✨Tip Number 4
After your interview, don’t forget to follow up! A quick thank-you email can leave a lasting impression. It shows you’re keen and professional, which is exactly what they want in a Senior Account Manager.
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Account Manager role. Highlight your experience in account management and the payments industry, and show us how you can help our clients grow their transaction volumes.
Showcase Your Communication Skills: As a Senior Account Manager, you'll need to be an excellent communicator. Use clear and concise language in your application, and don’t forget to demonstrate your ability to build relationships and solve problems effectively.
Highlight Your Strategic Thinking: We’re looking for someone who can think strategically. In your application, share examples of how you've identified business opportunities and contributed to upselling or retention strategies in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Judopay
✨Know Your Payment Products
Before the interview, make sure you’re well-versed in Judopay’s payment solutions. Familiarise yourself with how they work and the benefits they offer to clients. This will help you demonstrate your understanding of the product and how it can solve customer challenges.
✨Showcase Your Relationship Skills
As a Senior Account Manager, building relationships is key. Prepare examples of how you've successfully managed client relationships in the past. Highlight your communication skills and how you’ve turned feedback into actionable insights for both clients and your team.
✨Prepare for Problem-Solving Scenarios
Expect to discuss how you would handle specific challenges that clients might face. Think of real-life examples where you’ve resolved issues or improved processes. This will show your ability to think strategically and act decisively under pressure.
✨Emphasise Your Data-Driven Approach
Judopay values insights from data analytics. Be ready to talk about how you’ve used data to drive decisions in previous roles. Discuss any tools or methodologies you’ve employed to analyse customer engagement and how that led to successful upselling or retention strategies.
