At a Glance
- Tasks: Provide software support and training for our flagship budgeting software.
- Company: Join a leading education support services provider with a vibrant team.
- Benefits: Enjoy 36 days of annual leave, hybrid working, and professional development.
- Other info: Great opportunities for growth in an inclusive and diverse environment.
- Why this job: Be part of a dynamic team making a real difference in education.
- Qualifications: Customer service experience and basic technical troubleshooting skills required.
The predicted salary is between 30000 - 42000 € per year.
About us
SBS are one of the UK’s leading suppliers of education support services and budgeting software with a portfolio that includes a suite of Finance, MIS and ICT offerings. All our services are managed and delivered by a team that has a wealth of experience and an excellent reputation within the education arena.
About the job
This is an exciting opportunity to work in a dynamic environment as part of a young and vibrant team with opportunities to develop and progress. The role will be predominantly working to progress our flagship school budget management software where you will be part of a small team providing service desk support and software training to our customer base. This is a full time position, 37.5 hours per week.
Responsibilities
- Previous work in a customer service environment, ideally on a technical service desk which supports a large number of users.
- Ability to respond to a varying amount of customer queries from across the organization, while remaining resilient and enthusiastic.
- Experience of delivering customer service across a variety of communication channels.
- Strong verbal and written communication skills – you’ll be dealing with colleagues at all levels across the organization.
- Basic technical troubleshooting skills and experience of Microsoft products.
- Able to learn and absorb knowledge quickly, including developing an understanding of SBS’ Budgeting software.
- Maintain a high level of service standards and act professionally at all times.
What we Offer
As an equal opportunities’ employer, we celebrate diversity and flexibility, and we are committed to creating an inclusive environment for our incredible team. We offer: Generous annual leave allowance of 36 days (28+8 bank holidays) +1 for every year of service (up to a maximum of 5 days) Hybrid or remote working across the country Learning.
Software Support Advisor employer: Judicium
At SBS, we pride ourselves on being a leading employer in the education support services sector, offering a vibrant work culture that fosters growth and inclusivity. Our Poole location provides a dynamic environment where you can thrive alongside a passionate team, with generous benefits including 36 days of annual leave and opportunities for hybrid or remote working. Join us to develop your skills in a supportive atmosphere dedicated to making a meaningful impact in the education sector.
StudySmarter Expert Advice🤫
We think this is how you could land Software Support Advisor
✨Tip Number 1
Network like a pro! Reach out to current employees at SBS on LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and technical support. We recommend role-playing with a friend to get comfortable with your responses and show off your communication skills.
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to speak with someone from SBS, let them know why you’re excited about working with their budgeting software and how you can contribute to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our vibrant team.
We think you need these skills to ace Software Support Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Software Support Advisor role. Highlight any relevant experience in customer service and technical support, and don’t forget to mention your communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you a perfect fit for our team at SBS.
Show Off Your Technical Skills:Since this role involves troubleshooting and supporting software, be sure to mention any technical skills you have, especially with Microsoft products. We love seeing candidates who can hit the ground running!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our vibrant team!
How to prepare for a job interview at Judicium
✨Know Your Stuff
Make sure you have a solid understanding of the software support role and the specific budgeting software the company uses. Brush up on your technical troubleshooting skills and be ready to discuss how you've handled customer queries in the past.
✨Show Off Your Communication Skills
Since you'll be dealing with colleagues at all levels, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers or team members in previous roles, especially in a technical context.
✨Demonstrate Resilience and Enthusiasm
The interviewers will want to see that you can handle varying customer queries while staying positive. Think of situations where you faced challenges in customer service and how you maintained your enthusiasm and professionalism.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and opportunities for development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
