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For Companies At a Glance
- Tasks: Provide software support and training for our flagship budgeting software.
- Company: Join a leading UK education support services provider with a vibrant team.
- Benefits: Enjoy 36 days of annual leave, hybrid working, and a flexible benefits package.
- Why this job: Be part of a dynamic environment and make a real difference in education.
- Qualifications: Customer service experience and basic technical troubleshooting skills required.
- Other info: Great opportunities for learning, development, and career progression.
The predicted salary is between 30000 - 42000 £ per year.
Overview
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Full details of the job.
Vacancy
Vacancy Name: Vacancy Name Software Support Advisor
Vacancy Number: VN2263
Location: Location City Poole
Employment Type: Permanent
About us
SBS are one of the UK’s leading suppliers of education support services and budgeting software with a portfolio that includes a suite of Finance, MIS and ICT offerings. All our services are managed and delivered by a team that has a wealth of experience and an excellent reputation within the education arena.
About the job
This is an exciting opportunity to work in a dynamic environment as part of a young and vibrant team with opportunities to develop and progress. The role will be predominantly working to progress our flagship school budget management software where you will be part of a small team providing service desk support and software training to our customer base. This is a full time position, 37.5 hours per week.
Responsibilities
- Previous work in a customer service environment, ideally on a technical service desk which supports a large number of users.
- Ability to respond to a varying amount of customer queries from across the organization, while remaining resilient and enthusiastic.
- Experience of delivering customer service across a variety of communication channels.
- Strong verbal and written communication skills – you’ll be dealing with colleagues at all levels across the organization.
- Basic technical troubleshooting skills and experience of Microsoft products.
- Able to learn and absorb knowledge quickly, including developing an understanding of SBS’ Budgeting software.
- Maintain a high level of service standards and act professionally at all times.
What we Offer
As an equal opportunities’ employer, we celebrate diversity and flexibility, and we are committed to creating an inclusive environment for our incredible team. We offer:
- Generous annual leave allowance of 36 days (28+8 bank holidays) +1 for every year of service (up to a maximum of 5 days)
- Hybrid or remote working across the country
- Learning & Development
- Flexible benefits package including Healthcare Scheme and ability purchase Annual Leave.
Please click on the APPLYbutton to send your CV for this role.
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Software Support Advisor employer: Judicium
Contact Detail:
Judicium Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Advisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to customer service and technical support. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 3
Show off your enthusiasm! During interviews, let your passion for helping others shine through. Share examples of how you've gone above and beyond in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at SBS.
We think you need these skills to ace Software Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Software Support Advisor role. Highlight your customer service experience and any technical skills that relate to the job. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing enthusiasm, so let your personality come through!
Show Off Your Communication Skills: Since strong verbal and written communication skills are key for this role, make sure your application reflects that. Keep your language clear and professional, but don’t be afraid to let your voice show through – we appreciate authenticity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at SBS!
How to prepare for a job interview at Judicium
✨Know Your Stuff
Make sure you understand the basics of the budgeting software and the services SBS offers. Brush up on your technical troubleshooting skills, especially with Microsoft products, as you'll likely be asked about these during the interview.
✨Show Off Your Customer Service Skills
Prepare examples from your previous roles where you successfully handled customer queries. Highlight your ability to communicate effectively across different channels and how you maintained a high level of service, even under pressure.
✨Be Enthusiastic and Resilient
SBS values a positive attitude! Be ready to demonstrate your enthusiasm for the role and your resilience in dealing with varying customer queries. Share stories that showcase your ability to stay upbeat and professional, no matter the situation.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for development, or specifics about the software you'll be supporting. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
