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- Tasks: Support operations and enhance the customer journey in a dynamic education-focused environment.
- Company: Join Thrive, a mission-driven company improving education for children and young people.
- Benefits: Enjoy 28 days holiday, healthcare plan, life insurance, and flexible benefits.
- Why this job: Make a real impact in education while developing your skills in a supportive team.
- Qualifications: Strong communication skills, attention to detail, and a passion for improving processes.
- Other info: Part-time hybrid role with opportunities for career growth and volunteer days.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Vacancy Name: Operations Team Coordinator
Location City: Exeter (Hybrid role)
Employment Type: Permanent, 27 hours per week
Vacancy Number: VN2202
Note: Please access our Privacy Notice to understand what personal data we collect from you in connection with our recruitment process.
About us: Thrive equips teaching staff to help children and young people understand and manage their emotions, so they feel safe, supported, and ready to learn. Thrive offers training, online assessments, and expert strategies for working with pupils to improve attendance, behaviour and attainment. Thrive is part of Supporting Education Group, a fast-growing group of companies with a mission to improve and enhance education for all, thrive commercially and create fulfilling work and opportunities for all staff. This is an exciting opportunity for a motivated and capable professional to become Operations coordinator. This is a new role where the successful candidate will help drive the operations side of the business forward. Working alongside the Team Leader, this role will ensure that the customer journey is seamless from providing enough course places for bookings to actioning new bookings and then supporting the delegates through the course.
Responsibilities
- Provide administrative booking support to the regional sales team
- Provide first line phone support regards bookings and operational enquiries
- Advise on any processes changes that would bring about efficiencies
- Ensure a seamless flow for the customer from booking to course completion
- Support the TOL Manager and Team Leader to ensure team targets are achieved
- Work with other teams to ensure large contracts are handled and processed in an efficient manner
- Ensure all delegates are entered correctly onto all systems and have the access rights required to complete their course
- Action the scheduling of new courses and open for bookings as required, monitor fill rates
- Follow up with delegates to ensure that 100% attendance is achieved on all courses
- Award CPD points for completion of courses
- Liaise as required with other SEG businesses to ensure the smooth running of courses
- Monitor the ticket desks and respond to queries on all operational questions and booking questions
- Collate course feedback to share with team leader and manager
- Work with third party suppliers as required to ensure the correct dispatch of materials and monitor stock levels
- Meeting or exceeding planned targets for each quarter, including: Course availability, Bookings processed, SLA on ticket desk resolution
Qualifications / About You
- Be reliable, hardworking and professional
- Have the ability to build strong relationships with peers and other teams across the business
- Demonstrate an excellent customer service manner, both written and oral
- Demonstrate accuracy and attention to detail
- Driven to see things through to successful completion and end results
- Always looking for ways to improve all aspects of the business, from process to systems
- Work well at speed and under pressure
- Have the ability to organise, plan and prioritise time, tasks and resource effectively
- Be highly competent using technology platforms, both bespoke and off the shelf
- Demonstrate creativity, innovation and be able to solve problems
What we Offer
- 28 days holiday and an extra day for each year you stay with us, up to max 33 days plus bank holidays.
- Healthcare Plan once you’ve passed probation, which includes access to a private GP.
- From day 1, free life insurance covering up to x4 your salary.
- Employee and Employer Pension contributions after 3 months service.
- Volunteer days – 3 paid volunteer days a year, with 2 dedicated to Education
- Choice of flexible benefits after passing probation – includes buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars and give as you earn.
- Collaborative and supportive work environment
- Chance to make a real impact on the education industry
Hours and location
Note: This is a part-time role – 27 hours per week. A requirement of the role is to cover certain hours so please be sure you can meet the following as these are a specific requirement of the job and we cannot be flexible.
Monday and Thursday, working hours are 9:00am to 3:00pm.
Tuesday and Wednesday, working hours are 8:00am to 4:00pm.
This is a hybrid role with 2 days in office (Broad Walk House, Southernhay West, Exeter, EX1 1TS) and 2 days working from home. Tuesday is an office working day with the other to be confirmed.
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Operations Team Coordinator employer: Judicium
Contact Detail:
Judicium Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Team Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Operations Team Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Thrive and understand their mission. Think about how your skills can help improve the customer journey they’re so passionate about. Show them you’re not just another candidate, but someone who truly gets what they do.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on articulating your experience in operations and customer service. The more comfortable you are, the better you'll shine when it counts!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Thrive!
We think you need these skills to ace Operations Team Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Team Coordinator role. Highlight your relevant experience and skills that align with our mission at Thrive, showing us why you're the perfect fit!
Showcase Your Customer Service Skills: Since this role involves a lot of interaction with delegates and the sales team, emphasise your customer service experience. Share examples of how you've successfully handled enquiries or improved processes in previous roles.
Be Detail-Oriented: Attention to detail is key for this position. When you submit your application, double-check for any typos or errors. We want to see that you can present information clearly and accurately right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team at Thrive!
How to prepare for a job interview at Judicium
✨Know the Company Inside Out
Before your interview, take some time to research Thrive and its mission. Understand how they equip teaching staff and improve education. This will not only show your genuine interest but also help you align your answers with their values.
✨Showcase Your Organisational Skills
As an Operations Team Coordinator, you'll need to demonstrate your ability to organise and prioritise tasks effectively. Prepare examples from your past experiences where you've successfully managed multiple responsibilities or improved processes.
✨Prepare for Customer Service Scenarios
Given the role's focus on customer support, think of specific situations where you've provided excellent customer service. Be ready to discuss how you handled challenges and ensured a seamless experience for clients.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, how success is measured in the role, or what challenges the team currently faces. This shows your enthusiasm and willingness to contribute.
