Job Details: Implementation Manager - Managed Services
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Full details of the job.
Vacancy Name
Vacancy Name Implementation Manager - Managed Services
Vacancy Number
Vacancy Number VN3053
Location City
Location City Northampton
Employment Type
Employment Type Permanent
About us
About the job
Working across multiple projects, you'll collaborate with customers, suppliers, and internal teams to drive adoption, manage change, and deliver an outstanding implementation experience from start to finish. You'll thrive in a dynamic environment where no two days are the same and where your work has a direct impact on customer success.
If you enjoy building relationships, coordinating stakeholders, solving challenges, and making a real difference, we'd love to hear from you.
Join SupplyBank and play a key role in helping schools successfully transform the way they manage their workforce
As SupplyBank continues to grow and onboard increasing numbers of schools and customers, we require a dedicated Implementation Manager to lead and coordinate our implementation activities. This newly created role will provide the capacity and expertise needed to ensure customers are onboarded efficiently, adoption is maximised, and implementation projects are delivered consistently to a high standard.
The role is critical to supporting our growth ambitions, acting as the link between customers, external partners, and internal teams throughout the implementation journey. By establishing clear ownership of onboarding and implementation activities, the role will help improve customer experience, increase operational efficiency, and create a scalable implementation model that supports future business growth.
About you
The role will work closely with customers, external partners, account management, operations, and technology teams to deliver a consistent and high-quality implementation experience. The successful candidate will manage multiple projects simultaneously, build strong stakeholder relationships, and ensure customers realise value from the platform quickly and effectively.
As SupplyBank continues to grow at pace, this role will be instrumental in helping the business scale efficiently, maintain customer satisfaction, and support the achievement of our ambitious growth targets.
What you'll need
- Significant experience in implementation or onboarding, with a background in managed services, RPO, master vendor arrangements or similar
- Experience in education, recruitment, workforce management, HR technology or technology-led businesses
- Experience managing several projects and stakeholders at once, with strong planning and organisation
- Experience coordinating internal teams, external partners and third-party suppliers
- Experience working directly with customers to deliver successful outcomes, support change and drive user adoption
- Clear written and verbal communication, with the ability to influence people at all levels
- Confident use of Microsoft 365, including Excel, PowerPoint, Teams and SharePoint
Nice to have
- Knowledge of change management and continuous improvement approaches
- Familiarity with project management methodologies or a recognised qualification
We are seeking an experienced and highly organised Implementation Manager to support SupplyBank's continued growth and expansion. This business-critical role will lead the onboarding and implementation of new schools and customers, ensuring a seamless transition to our solutions and driving successful adoption from day one.
The role will work closely with customers, external partners, account management, operations, and technology teams to deliver a consistent and high-quality implementation experience. The successful candidate will manage multiple projects simultaneously, build strong stakeholder relationships, and ensure customers realise value from the platform quickly and effectively.
As SupplyBank continues to grow at pace, this role will be instrumental in helping the business scale efficiently, maintain customer satisfaction, and support the achievement of our ambitious growth targets.
What you'll need
- Significant experience in implementation or onboarding, with a background in managed services, RPO, master vendor arrangements or similar
- Experience in education, recruitment, workforce management, HR technology or technology-led businesses
- Experience managing several projects and stakeholders at once, with strong planning and organisation
- Experience coordinating internal teams, external partners and third-party suppliers
- Experience working directly with customers to deliver successful outcomes, support change and drive user adoption
- Clear written and verbal communication, with the ability to influence people at all levels
- Confident use of Microsoft 365, including Excel, PowerPoint, Teams and SharePoint
Nice to have
- Knowledge of change management and continuous improvement approaches
- Familiarity with project management methodologies or a recognised qualification
Where and how you'll work
This role is based in Northampton. You'll spend about four days a week on site, either in our office or at a client's site. You'll work from home one day a week. There are no set days, so you can arrange them around client needs.
What we Offer
- 28 days holiday and get an extra day for each year you stay with us, up to max 33 days PLUS bank holidays
- Health Cash Plan, once you’ve passed probation, which includes access to a private GP
- From day 1, free life insurance covering up to x4 your salary
- We’ll both add money into your pension pot after 3 months
- Choose what flexible benefits you want after you’ve passed probation – this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars and give as you earn
- Learning and development opportunities
- Volunteer days – 3 paid volunteer days a year, with 2 dedicated to Education
- By joining us, you will become part of a community that is dedicated to transforming lives and sustaining communities, where your voice is heard, your ideas are valued, and your individuality is celebrated. Together, we will continue to advance our passion for education and build brighter futures for all.
Employment offers are subject to satisfactory vetting and pre-employment checks. These checks will be carried out in line with relevant legislation, safeguarding requirements and current sector guidance, and may include verification of qualifications, employment history, professional status, suitability to work with children and/or in educational settings and other role specific checks where appropriate. You will need to already have the right to work in the UK, as we are unable to provide visa sponsorship.
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