Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch support to our members and manage their inquiries with care.
- Company: Join a passionate team dedicated to supporting teachers and professionals.
- Benefits: Enjoy 36 days of annual leave, hybrid working, and a flexible benefits package.
- Why this job: Make a real difference in the lives of our members while growing your skills.
- Qualifications: Customer-focused, organised, tech-savvy, and a clear communicator.
- Other info: Inclusive environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Job Details: Member Services Customer Care Coordinator
We’re looking for a Member Services Customer Care Coordinator to join our passionate team, supporting the teachers and professionals who make Thrive such a success.
In this role, you’ll be the friendly, reliable point of contact for our members – offering excellent service and ensuring they have the resources, information, and support they need to make the most of their Thrive membership.
Your day-to-day will be varied – from responding to emails and phone enquiries, to processing certification and award applications, to updating membership information and resources within our CRM and Learning Management Systems.
Responsibilities:
- Deliver outstanding customer service to Thrive members, Licensed Practitioners, Course Leaders, and Trainers.
- Build strong, positive relationships with members through clear, engaging communication.
- Support members to maintain their licensed status and access CPD opportunities.
- Process certification and award applications using our CRM and LMS systems.
- Keep membership information and resources accurate and up to date.
- Work collaboratively across teams to ensure a seamless member experience.
- Contribute ideas to improve processes and enhance service quality.
About You:
You’ll thrive in this role if you’re customer-focused, organised and efficient, a clear communicator, tech-savvy, collaborative, and empathetic and professional.
What we Offer:
We offer a supportive, flexible, and inclusive working environment where you can learn, grow, and make a real difference.
- 36 days annual leave (28 days + 8 bank holidays), plus one additional day per year of service (up to 5 extra days).
- Hybrid working from our Exeter office.
- Flexible benefits package, including healthcare and the option to buy extra annual leave.
- Company-paid healthcare plan (after probation) including access to a private GP.
- Free life insurance (x4 salary) and pension contributions after 3 months.
We are an equal opportunities employer and welcome applications from all qualified candidates.
#J-18808-Ljbffr
Member Services Customer Care Coordinator employer: Judicium
Contact Detail:
Judicium Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Services Customer Care Coordinator
✨Tip Number 1
Get to know the company! Research Thrive and understand their mission and values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Member Services Customer Care Coordinator, you'll need to be clear and engaging. Role-play with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and really want to join our awesome team at Thrive.
We think you need these skills to ace Member Services Customer Care Coordinator
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your friendly and reliable nature.
Be Clear and Engaging: Since communication is key in this role, ensure your application is clear and engaging. Use a friendly tone and make it easy for us to understand your points. Remember, we’re looking for someone who can build strong relationships with our members!
Tech-Savvy? Show It!: We love tech-savvy candidates! If you’ve worked with CRM or Learning Management Systems before, mention it. Share any relevant experiences that demonstrate your ability to adapt to new technologies and processes.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Judicium
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you would handle various member inquiries and complaints. Think of specific examples from your past experiences that showcase your ability to provide excellent service.
✨Familiarise Yourself with Thrive
Do some research on Thrive and its mission. Understand what they offer to their members and how you can contribute to enhancing their experience. This will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Tech Questions
Since the role involves using CRM and Learning Management Systems, be prepared to discuss your tech-savviness. Familiarise yourself with common tools used in customer service and be ready to explain how you've used technology to improve processes in previous roles.
✨Show Your Collaborative Spirit
This position requires working across teams, so be ready to share examples of how you've successfully collaborated with others in the past. Highlight your communication skills and how you build positive relationships, as this is key to ensuring a seamless member experience.
