Artificial Intelligence (AI) and Automation Practitioner Apprentice (Level 4) in London

To support Best Practice Network to design, implement and maintain practical AI and automation solutions that improve internal processes and digital learning delivery, while working towards a Level 4 Artificial Intelligence (AI) and Automation apprenticeship. The apprentice will help identify automation opportunities, build and test AI enabled workflows, and support colleagues to use these tools safely and effectively.

24 month Fixed Term Contract

About you

• Process analysis and opportunity spotting: work with colleagues across BPN (e.g. D&D, operations, apprenticeships, quality) to map key processes and identify where AI or automation could reduce manual workload or improve quality. Document current workflows, pain points and risks using simple process mapping tools and agreed templates. Gather and summarise user requirements for small AI/automation projects under supervision.
• Building and configuring AI and automation solutions: configure and test low-code/no-code automation tools (e.g. workflow automation, forms, integrations) to streamline tasks such as data entry, reporting, notifications and content updates. Support the use of AI tools (e.g. for drafting content, summarising text, basic data analysis) within agreed guardrails and policies, ensuring appropriate prompts, approvals and checks are in place. Assist in preparing and cleaning data needed for AI or automation solutions, following BPN’s data protection and security procedures. Document configurations, decisions and changes so solutions can be maintained and audited.
• Monitoring, testing and improvement: carry out testing of new automations and AI enabled workflows, logging issues and helping to refine solutions before wider rollout. Monitor basic performance metrics (e.g. time saved, error rates, user feedback) and prepare simple reports or dashboards for project leads. Contribute to post-implementation reviews, capturing lessons learned and suggestions for further optimisation.
• Support, training and collaboration: provide first-line support to colleagues using new AI or automated processes, escalating technical issues where needed. Help create short guides, FAQs and “how to” resources (written, video or visual) to support safe and effective use of AI and automation tools. Promote good practice around “human in the loop” use of AI, including when staff should review, override or challenge AI outputs. Work collaboratively with digital, IT and data colleagues, participating in regular check-ins or project meetings and sharing progress updates.
• Governance, ethics and risk management: follow BPN’s AI and data policies, including rules on privacy, safeguarding, security, and appropriate use of generative AI. Help maintain simple registers of AI and automation use (e.g. what tools are used where, for what purpose, and who owns them). Flag potential risks or issues (e.g. data quality, bias, overreliance on automation) to line managers promptly.
• Apprenticeship learning and development: engage fully with the Level 4 AI and Automation apprenticeship, completing all required on-the-job training, assignments and reflections. Maintain an up-to-date portfolio of work-based evidence that demonstrates the apprenticeship standard’s knowledge, skills and behaviours. Plan and record a minimum of 6 hours per week of on-the-job learning in agreement with line manager and training provider. Keep up to date with developments in AI, automation and data-driven tools relevant to BPN’s work.

Person specification

• Strong interest in AI, automation, data and digital ways of working.
• Good general IT skills and confidence in learning new software tools.
• Logical, problem-solving mindset with attention to detail.
• Ability to organise workload, follow processes and meet deadlines.
• Clear written and verbal communication skills, including the ability to explain technical ideas simply to non-technical colleagues.
• Collaborative, curious and open to feedback.
• Eligibility and commitment to undertake and complete a Level 4 apprenticeship.
• Some experience with spreadsheets, basic data analysis, scripting, low/code tools or workflow automation (through study, work or personal projects).
• Awareness of AI tools (e.g. chat assistants, summarisation, content generation) and their basic strengths and limitations.
• Understanding of data protection, confidentiality or safeguarding principles in an education setting.

What we Offer

28 days holiday and get an extra day for each year you stay with us, up to max 33 days.