At a Glance
- Tasks: Support and improve systems, troubleshoot issues, and enhance user experience.
- Company: Thrive, a fast-growing education business improving outcomes for children.
- Benefits: Hybrid working, generous leave, health cash plan, and ongoing development opportunities.
- Other info: Join a passionate team dedicated to supporting education and community improvement.
- Why this job: Make a real difference in education while developing your career in systems support.
- Qualifications: Strong problem-solving skills, excellent communication, and a customer-focused mindset.
The predicted salary is between 30000 - 40000 £ per year.
About Thrive
More than 50,000 professionals across 2,600 schools and settings have been trained in the Thrive Approach, giving over 600,000 children and young people access to evidence-based emotional development support.
As we continue to grow, our ambition is to reach 1.5 million learners.
Thrive is part of Supporting Education Group, a fast-growing family of education businesses united by a shared mission to improve education for all, create fulfilling careers for our people, and make a lasting difference to schools and communities.
About the Role
This is an exciting opportunity to play a key role in supporting and improving the systems that underpin our business.
You'll provide first and second-line support to colleagues, help ensure new software developments are thoroughly tested and fit for purpose, and work closely with both internal teams and third-party providers to resolve issues and drive continuous improvement.
Whether you're troubleshooting technical problems, managing support tickets or helping to enhance business processes, you'll be instrumental in delivering reliable, user-friendly systems that support our colleagues and customers every day.
Training and ongoing support will be provided, making this an excellent opportunity for someone looking to further develop their career in systems support and business applications.
What You'll Be Doing
- Provide first and second-line support to users through the Service Desk.
- Investigate, troubleshoot and resolve software issues, escalating and managing support tickets with third-party providers where required.
- Monitor and track system issues through to successful resolution, keeping users informed throughout.
- Support software testing and quality assurance activities, ensuring new developments meet agreed requirements before release.
- Help improve user experience by identifying opportunities to enhance systems, processes and workflows.
- Carry out data processing and database administration activities.
- Ensure company systems and data remain secure by following established policies and procedures.
- Keep up to date with software enhancements, updates and new functionality.
- Contribute to continuous improvement initiatives within the Systems Development Team.
About You
You’ll ideally have
- Excellent organisational skills, with the ability to manage multiple priorities effectively.
- Strong analytical and problem-solving skills with a methodical approach to troubleshooting.
- Excellent written and verbal communication skills.
- The ability to explain technical concepts clearly to non-technical colleagues.
- A good understanding of data protection and information security principles.
- A proactive approach, with the ability to work independently as well as part of a team.
- A strong customer-focused mindset and a genuine desire to help others.
- Confidence using a range of business systems and technology.
It would be great if you also have
- An understanding of the software development lifecycle and testing methodologies.
- Experience working within an IT Service Desk or technical support environment.
- Experience using Customer Relationship Management (CRM) systems.
What We Offer
- Hybrid working, with a minimum of two days per week in our Exeter office.
- 28 days' annual leave, increasing by one day for each completed year of service up to 33 days, plus bank holidays.
- Health Cash Plan after successful completion of probation, including access to a private GP.
- Life assurance from day one, providing cover of up to four times your annual salary.
- Company pension scheme with employer contributions after three months.
- A flexible benefits scheme after probation, including the option to buy additional holiday, dental cover, enhanced healthcare, gym membership, cycle to work, electric vehicle schemes and Give As You Earn.
- Ongoing learning and development opportunities.
- Three paid volunteering days each year, including two dedicated to supporting education.
Join us and become part of a team that's passionate about improving outcomes for children and young people.
Your ideas will be valued, your development supported, and your work will make a genuine difference.
Please note
Employment offers are subject to satisfactory pre-employment checks, completed in line with current legislation and guidance.
Applicants must already have the right to work in the UK, as we are unable to provide visa sponsorship for this role.
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Systems Development Coordinator in Exeter employer: Judicium
As a Skills Hub Account Manager, you will thrive in a supportive and dynamic work environment that prioritises employee growth and community impact. With generous benefits including up to 33 days of holiday, a health cash plan, and opportunities for professional development, our company fosters a culture of collaboration and innovation. Join us in making a meaningful difference in education while enjoying a workplace where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Systems Development Coordinator in Exeter
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Judicium values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Judicium might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Judicium!
✨Direct Apply to Judicium
Let's not forget to apply directly through the Judicium website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Systems Development Coordinator in Exeter
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Judicium.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Judicium. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Judicium
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
