Operations Team Coordinator (Maternity Cover) in Exeter

About Us: For more than 30 years, we've partnered with schools and education settings to remove barriers to learning and support wellbeing, behaviour, attendance and inclusion. Our evidence-informed approach combines child development, neuroscience and attachment theory to help education professionals better understand and support the children and young people in their care. Through our training, digital tools and practical support, we help schools create environments where children feel safe, supported and ready to learn.

The Thrive Approach has been proven to improve pupil attendance, behaviour and mental health through our world-class training programmes and award-winning platform, Thrive Online. Every course we deliver helps equip education professionals with the tools and understanding they need to support children and young people to thrive.

We're looking for a highly organised and customer-focused Operations Coordinator who will play a key role in ensuring a smooth and seamless experience for our customers, from initial course booking through to successful completion. Working closely with the Operations Team Leader and colleagues across the business, you'll coordinate course scheduling, manage bookings, support delegates throughout their learning journey and help maintain the high operational standards that underpin our customer experience.

This role is ideal for someone who enjoys balancing customer interaction, administration and process improvement within a fast-paced environment.

Key responsibilities include:

• Providing administrative and booking support to our Regional Sales Team.
• Acting as the first point of contact for booking and operational enquiries via phone and email.
• Ensuring customers receive a positive and seamless experience from booking through to course completion.
• Scheduling courses, opening them for booking and monitoring delegate numbers and fill rates.
• Enrolling delegates onto internal systems and ensuring appropriate access is provided.
• Supporting learner engagement by following up with delegates and encouraging attendance.
• Awarding CPD points following successful completion of courses.
• Monitoring ticketing systems and responding promptly to customer and operational queries.
• Collaborating with internal teams to ensure larger contracts and customer requirements are delivered effectively.
• Liaising with colleagues across Supporting Education Group and other stakeholders to support smooth course delivery.
• Working with external suppliers to coordinate course materials and monitor stock levels.
• Gathering and reporting customer feedback to help drive service improvements.
• Identifying opportunities to improve processes, systems and operational efficiency.

Success in this role will be measured through the effective management of course availability, accurate booking administration, achievement of service level agreements, support for course attendance and completion rates, and contributions towards customer satisfaction and operational excellence.

About You

You're comfortable managing multiple priorities, solving problems and working collaboratively with colleagues across different teams. You take pride in delivering accurate work, building positive relationships and ensuring tasks are completed efficiently and to a high standard.

We're looking for someone who has:

• Previous experience in an operations, administration, coordination or customer support role.
• Excellent customer service and communication skills, both written and verbal.
• Strong organisational and time management skills with the ability to manage competing priorities.
• Exceptional attention to detail and a commitment to accuracy.
• Confidence using a range of systems and technology platforms.
• A proactive approach and a genuine desire to improve processes and ways of working.
• Strong relationship-building skills and the ability to work effectively with stakeholders across the business.
• The ability to work independently while also being a collaborative team player.
• Good problem-solving skills and the confidence to take initiative when required.
• A positive, reliable and professional approach to work.
• Experience within education, training, learning and development or a customer-focused operational environment would be advantageous, but is not essential.

What we Offer

Whilst we work in a hybrid way, with collaboration being one of our values, we’d expect you to regularly be in our Exeter office, at least two days per week.

• 28 days holiday and get an extra day for each year you stay with us, up to max 33 days PLUS bank holidays.
• Health Cash Plan, once you’ve passed probation, which includes access to a private GP.
• From day 1, free life insurance covering up to x4 your salary.
• We’ll both add money into your pension pot after 3 months.
• Choose what flexible benefits you want after you’ve passed probation – this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars and give as you earn.
• Learning and development opportunities.
• Volunteer days – 3 paid volunteer days a year, with 2 dedicated to Education.

By joining us, you will become part of a community that is dedicated to transforming lives and sustaining communities, where your voice is heard, your ideas are valued, and your individuality is celebrated. Together, we will continue to advance our passion for education and build brighter futures for all.

Employment offers are subject to satisfactory vetting checks. These checks will be run in line with the latest guidance and legislation. You will need to already have the right to work in the UK, as we are not able to offer any sponsorship(s) for visa applicants.