At a Glance
- Tasks: Lead and develop the Operations team to ensure a smooth customer journey.
- Company: Join a community-focused organisation dedicated to transforming lives through education.
- Benefits: 28 days holiday, health cash plan, life insurance, and flexible benefits.
- Other info: Hybrid working with opportunities for learning, development, and volunteering.
- Why this job: Make a real impact by driving operational excellence and enhancing customer experiences.
- Qualifications: Experience in operations management and strong people management skills.
The predicted salary is between 35000 - 45000 £ per year.
About the Role
Reporting to the Head of Operations, you’ll lead our Operations function, ensuring our customer journey runs smoothly from booking through to training delivery.
You’ll oversee a team comprising a Team Leader, Bookings Coordinators and Training & Trainer Support Coordinators, creating an environment where colleagues can thrive while delivering an exceptional customer experience.
This is a varied leadership role where you’ll drive operational excellence, improve processes, analyse performance data, and work collaboratively across the business to ensure we continue delivering outstanding service to our customers.
You’ll play a key role in supporting Thrive’s continued growth by ensuring our operations are efficient, scalable and customer‑focused.
- What You’ll Be Doing
- Lead, coach and develop the Operations team, fostering a high‑performing and engaged culture.
- Ensure customers receive an outstanding experience by maintaining high service standards and resolving operational issues where required.
- Monitor operational performance, using management information and data to identify trends, improve processes and support business decisions.
- Drive continuous improvement initiatives, identifying efficiencies across systems, workflows and customer processes.
- Work closely with teams across the business to ensure course availability, trainer allocation and operational capacity support business growth.
- Lead and support operational change projects, embedding new processes and ways of working.
- Ensure operational activities remain compliant with company policies and relevant regulations.
- Build strong relationships across Thrive and the wider Supporting Education Group to share best practice and continuously improve service delivery.
About You
You’ll ideally have
- Previous experience in an Operations Manager or similar leadership role.
- Experience leading, developing and motivating operational teams.
- Strong people management experience, including recruitment, coaching and performance management.
- Experience managing operational KPIs and using data to drive decision making.
- Excellent organisational and planning skills, with the ability to prioritise competing demands.
- Strong analytical skills and confidence interpreting and presenting operational data.
- A collaborative approach, with the ability to build positive relationships across all levels of the business.
- Excellent written and verbal communication skills.
- A proactive mindset with a passion for continuous improvement and delivering operational excellence.
- Strong IT skills and confidence using a range of business systems and technology.
- It would be great if you also have
- Experience working within the education sector.
- Experience using CRM, Learning Management Systems (LMS) and Zoom.
- A degree or professional qualification in Business, Operations Management or a related discipline.
What we Offer
- Whilst we work in a hybrid way, with collaboration being one of our values, we’d expect you to regularly be in our Exeter office, at least two days per week.
- 28 days holiday and an extra day for each year you stay with us, up to max 33 days PLUS bank holidays.
- Health Cash Plan, once you’ve passed probation, which includes access to a private GP.
- From day 1, free life insurance covering up to four times your salary.
- We’ll both add money into your pension pot after 3 months.
- Choose what flexible benefits you want after you’ve passed probation – this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars and give as you earn.
- Learning and development opportunities.
- Volunteer days – 3 paid volunteer days a year, with 2 dedicated to Education.
By joining us, you will become part of a community that is dedicated to transforming lives and sustaining communities, where your voice is heard, your ideas are valued, and your individuality is celebrated.
Together, we will continue to advance our passion for education and build brighter futures for all.
Employment offers are subject to satisfactory vetting checks.
These checks will be run in line with the latest guidance and legislation.
You will need to already have the right to work in the UK, as we are not able to offer any sponsorship(s) for visa applicants.
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Operations Manager in Exeter employer: Judicium
As a Skills Hub Account Manager, you will thrive in a supportive and dynamic work environment that prioritises employee growth and community impact. With generous benefits including up to 33 days of holiday, a health cash plan, and opportunities for professional development, our company fosters a culture of collaboration and innovation. Join us in making a meaningful difference in education while enjoying a workplace where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Exeter
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Operations Manager at Judicium!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Judicium or be willing to refer you for that Operations Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Judicium who’s on the lookout for their next Operations Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Operations Manager role at Judicium!
We think you need these skills to ace Operations Manager in Exeter
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Judicium. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Judicium
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Judicium. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
