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- Tasks: Build strong relationships and support schools in using our services effectively.
- Company: Join Judicium Education, a leader in professional support for schools across the UK.
- Benefits: Competitive salary, hybrid working, generous leave, and flexible benefits.
- Why this job: Shape the future of customer success in education and make a real impact.
- Qualifications: Experience in customer success or account management with strong communication skills.
- Other info: Be part of a growing team focused on enhancing client experiences.
The predicted salary is between 40000 - 45000 £ per year.
At Judicium Education, we’re proud to be a leading provider of professional support services to schools and academies across the UK. Our expertise spans HR, Health & Safety, Safeguarding, Data Protection, Governance, and SEND - helping education providers focus on what really matters: delivering great outcomes for children and young people.
We’re on an exciting journey of growth and innovation, and now is the perfect time to join us as we build a new Customer Success function, designed to put client experience at the very heart of what we do.
We’re looking for a dynamic and customer-focused Customer Success Manager (CSM) to join our growing team. As one of the first members of our new Customer Success capability, you’ll play a vital role in shaping how we engage, support, and grow our relationships with schools, academies, and multi-academy trusts across the country.
You’ll act as a trusted advisor to your clients, ensuring they feel confident and supported in using our services. From onboarding and service adoption to long-term engagement and retention, you’ll be there every step of the way - identifying opportunities to add value, solve problems, and deepen relationships.
Key responsibilities include:
- Building strong, long-term relationships with your assigned schools and trusts.
- Leading smooth onboarding processes and ensuring early engagement with services.
- Understanding client challenges and tailoring your support accordingly.
- Monitoring usage and satisfaction metrics to flag risks and highlight opportunities.
- Acting as the voice of the customer across our service delivery teams.
- Conducting regular check-ins and feedback sessions with clients.
- Collaborating with sales to support renewals and identify upsell opportunities.
- Developing and implementing strategies to enhance the overall client experience.
- Supporting the creation of best practice resources and success playbooks.
- Analysing customer data to inform decisions and improve retention.
About You:
We’re looking for someone who thrives on building relationships and solving problems. You’ll be passionate about helping others succeed and bring a strategic, proactive mindset to everything you do.
You’ll bring:
- Significant experience in Customer Success, Account Management, or a similar client-facing role.
- A customer-centric approach with excellent communication and interpersonal skills.
- A strong commercial awareness and ability to identify growth opportunities.
- Confidence in presenting, facilitating discussions, and influencing stakeholders.
- Experience using CRM and customer success platforms (e.g., Salesforce, HubSpot).
- Analytical mindset with the ability to derive insights from customer data.
- A background in or familiarity with the education sector is a bonus.
- An adaptable and collaborative approach, especially in a growing function.
What we Offer:
- Competitive salary (Base Pay of between £40,000 - £45,000) and performance-based incentives.
- Hybrid working with 1-2 days per week in our London office.
- 28 days annual leave + bank holidays, rising to 33 with service.
- Life insurance from day one (4x salary).
- Pension contributions after 3 months.
- A suite of flexible benefits, including:
- Dental and healthcare plans
- Cycle to Work scheme
- Discounted gym membership
- Electric car scheme
- Payroll giving
Excited to help shape our new Customer Success team? If you’re passionate about building meaningful relationships and helping schools get the most from our services, we’d love to hear from you. Apply today and join us on a journey to elevate the client experience across UK education.
Customer Success Manager in City of London employer: Judicium
Contact Detail:
Judicium Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the education sector or those already working at Judicium Education. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding their services inside out. Show us how you can add value to schools and academies, and be ready to discuss your past successes in customer success roles.
✨Tip Number 3
Follow up after your interview! A quick thank-you email can keep you fresh in their minds and show that you’re genuinely interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Customer Success Manager in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your relevant experience in customer success or account management, and show us how your skills align with what we're looking for.
Show Your Passion: We want to see your enthusiasm for helping schools and academies succeed. Share specific examples of how you've built relationships and solved problems in previous roles to demonstrate your customer-centric approach.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your qualifications and experiences without getting lost in the details.
Apply Through Our Website: To ensure your application gets the attention it deserves, please apply directly through our website. This way, we can process your application more efficiently and keep you updated on your progress!
How to prepare for a job interview at Judicium
✨Know Your Client
Before the interview, research Judicium Education and its services thoroughly. Understand their mission and how they support schools and academies. This will help you demonstrate your genuine interest in the role and show that you’re ready to be a trusted advisor to clients.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built strong relationships with clients. Highlight specific strategies you used to engage and retain customers, as this is crucial for a Customer Success Manager.
✨Be Data-Driven
Familiarise yourself with key metrics related to customer success, such as usage rates and satisfaction scores. Be ready to discuss how you’ve used data to inform decisions and improve client experiences in previous roles.
✨Ask Insightful Questions
Prepare thoughtful questions about the new Customer Success function at Judicium Education. Inquire about their goals, challenges, and how they envision the role of a CSM contributing to their growth. This shows your proactive mindset and genuine interest in shaping the client experience.
