At a Glance
- Tasks: Provide friendly support to schools using our speech and language tools.
- Company: Join Speech & Language Link, a leader in educational support.
- Benefits: 28 days holiday, health cash plan, life insurance, and flexible benefits.
- Other info: Collaborative culture with opportunities for learning and growth.
- Why this job: Make a real difference in children's lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 22950 - 28050 £ per year.
Join Speech & Language Link and help schools support children to thrive! This is a unique opportunity for someone with a background in education, SEND, teaching support or a school environment who enjoys helping people and explaining information clearly. While you'll be supporting users of our online platform, this is not an IT support role. Instead, you'll provide guidance and assistance to schools using our speech, language and communication support packages.
About Speech & Language Link: Speech & Language Link is a leading provider of online speech, language and communication support tools for schools and educational settings. We work with more than 4,000 schools and settings across the UK and internationally, supporting over 200,000 speech and language assessments every year. Our mission is simple: to ensure no child is held back in education or life because of speech, language or communication difficulties. We're proud of our collaborative, supportive culture and our shared passion for improving outcomes for children and young people.
About the Role: You'll spend much of your day responding to telephone calls, emails and voice messages from schools, providing professional, knowledgeable and friendly support.
- Provide first-class support to UK and international schools and early years settings.
- Respond promptly to customer enquiries via phone, email and voicemail.
- Explain product features and processes clearly and confidently to non-technical users.
- Maintain accurate records of customer interactions and enquiries.
- Troubleshoot user issues and identify appropriate solutions.
- Develop and maintain a strong understanding of Speech & Language Link products and services.
- Work collaboratively with colleagues across the business to deliver an exceptional customer experience.
- Support with additional administrative and customer service tasks as required.
About You: You'll also bring:
- Excellent communication and customer service skills.
- The ability to explain complex information in a simple and approachable way.
- Strong organisational and multitasking skills.
- Good analytical and problem-solving abilities.
- Confidence using technology and online systems.
- High levels of accuracy and attention to detail.
- The ability to remain calm, professional and empathetic when handling challenging enquiries.
- A willingness to learn and quickly develop product knowledge.
What we Offer: Whilst we work in a hybrid way, with collaboration being one of our values, we’d expect you to regularly be in our office, at least three days per week.
- 28 days holiday and get an extra day for each year you stay with us, up to max 33 days PLUS bank holidays.
- Health Cash Plan, once you’ve passed probation, which includes access to a private GP.
- From day 1, free life insurance covering up to x4 your salary.
- We’ll both add money into your pension pot after 3 months.
- Choose what flexible benefits you want after you’ve passed probation – this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership... etc.
- Learning and development opportunities.
By joining us, you will become part of a community that is dedicated to transforming lives and sustaining communities, where your voice is heard, your ideas are valued, and your individuality is celebrated. Together, we will continue to advance our passion for education and build brighter futures for all.
Employment offers are subject to satisfactory vetting checks. These checks will be run in line with the latest guidance and legislation. You will need to already have the right to work in the UK, as we are not able to offer any sponsorship(s) for visa applicants.
Help Desk Support Advisor - Speech & Language Link in Canterbury employer: Judicium
As a Skills Hub Account Manager, you will thrive in a supportive and dynamic work environment that prioritises employee growth and community impact. With generous benefits including up to 33 days of holiday, a health cash plan, and opportunities for professional development, our company fosters a culture of collaboration and innovation. Join us in making a meaningful difference in education while enjoying a workplace where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Help Desk Support Advisor - Speech & Language Link in Canterbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Judicium. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Judicium before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Help Desk Support Advisor - Speech & Language Link in Canterbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Judicium:Your cover letter is your chance to shine! Tell us why you want to work at Judicium specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Judicium!
How to prepare for a job interview at Judicium
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
