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- Tasks: Support educational professionals by managing data, customer enquiries, and event logistics.
- Company: Best Practice Network, a DfE accredited training company with a passion for education.
- Benefits: 28 days holiday, healthcare plan, life insurance, pension contributions, and flexible benefits.
- Other info: Join a friendly team committed to inclusivity and professional growth.
- Why this job: Make a real difference in education while developing your skills in a supportive environment.
- Qualifications: Customer service experience, strong organisational skills, and proficiency in MS Office.
The predicted salary is between 36000 - 60000 £ per year.
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About us
We at Best Practice Network share the belief that every child, regardless of their background, should benefit from an excellent education. To achieve that, we support and train the educational professionals who work alongside them to be the best they can be, so in turn, they can transform the lives of children and young people. We’re a friendly, DfE accredited, Ofsted outstanding training company providing apprenticeships, professional development and the DfE’s ‘Golden Thread’ (trainee teachers to school Executive Leaders). We are adaptable, collaborative, and genuinely value the work we do to support the education sector, as much as our trainees do. Our people are at the heart of our business and our passion and commitment to education is what drives us. As a result, we have seen incredible growth over the last few years both nationally and internationally. We aim to be an employer where everyone can be themselves, do their best in an inclusive working environment and where all colleagues can thrive and reach their full potential. We want to attract, develop and retain individuals with different experiences, backgrounds and perspectives.
About the job
Responsibilities will include but are not limited to:
- Answer emails, phone calls and live chat/following up customer enquiries
- Providing support to the team when processing applications
- Managing databases and carrying out data entry, quality checks and investigating any discrepancies or missing data and rectifying this
- Support with event management including logistics
- Attending events to provide support to delivery team where appropriate
- Sending out communications to customers regarding their qualification via a variety of methods (email, SMS Text etc)
- Production of associate contracts and PO Numbers
- Programme engagement spot checks and providing a summary to coordinators of any concerns with engagement
- Resource/material branding (including creating, printing and issuing resource packs)
- Any other administrative support requirements to the Candidate Support Team as directed/any other duties as may be required
About you
- Be reliable, hardworking and professional
- Have proven customer service-related experience
- Possess an excellent customer service manner, both written and spoken
- Have the ability to organise, plan and prioritise time and tasks effectively
- Work well under pressure with the ability to deal with issues as they arise
- Be highly competent using MS Office and Teams
- Demonstrate accuracy and attention to detail
- Highly numerate and literate
- Creative, innovative and able to solve problems
What we Offer
- 28 days holiday and get an extra day for each year you stay with us, up to max 33 days PLUS bank holidays.
- We pay for a Healthcare Plan once you’ve passed probation, which includes access to a private GP.
- From day 1, free life insurance covering up to x4 your salary.
- We’ll both add money into your pension pot after 3 months.
- Get 25% off online learning resources for year 1 to GCSE with EdPlace.
- Choose what flexible benefits you want after you’ve passed probation – this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars and give as you earn.
NPQ Programme Coordinator in Bristol employer: Judicium
Contact Detail:
Judicium Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NPQ Programme Coordinator in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the education sector, especially those who work at Best Practice Network. A friendly chat can open doors and give you insider info about the NPQ Programme Coordinator role.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. Show us that you’re not just interested in the job, but also in how you can contribute to our mission of transforming education.
✨Tip Number 3
Practice your customer service skills! Since this role involves a lot of communication, think of examples from your past experiences where you’ve gone above and beyond for customers. We love hearing about those!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace NPQ Programme Coordinator in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the NPQ Programme Coordinator role. We want to see how you can contribute to our mission of supporting educational professionals!
Show Off Your Customer Service Skills: Since this role involves a lot of customer interaction, be sure to showcase your proven customer service experience. Share specific examples that demonstrate your excellent communication skills and ability to handle enquiries effectively.
Be Detail-Oriented: Attention to detail is key for this position. When filling out your application, double-check for any errors or missing information. We appreciate candidates who take the time to ensure everything is accurate!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Judicium
✨Know the Company Inside Out
Before your interview, take some time to research Best Practice Network. Understand their mission, values, and the specific role of the NPQ Programme Coordinator. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since the role involves a lot of customer interaction, be prepared to discuss your previous customer service experiences. Think of specific examples where you went above and beyond to assist a customer or resolved a challenging situation. This will demonstrate your ability to handle the responsibilities of the position.
✨Demonstrate Your Organisational Skills
The job requires excellent organisational abilities, so come ready to discuss how you manage your time and tasks. You could share a method or tool you use to stay organised, or a time when your planning skills led to a successful outcome. This will highlight your suitability for the role.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows that you’re engaged and serious about finding the right fit for both you and the company.